The Service Partner Program Manager is responsible for developing, overseeing, and managing partnerships with service providers, ensuring alignment with the organization's strategic goals. This role involves collaborating with internal teams and external partners to enhance service delivery, increase efficiency, and drive customer satisfaction through robust partner programs. Key Responsibilities: • Develop and implement a strategic service partner program aligned with organizational goals. • Identify and evaluate potential service partners. • Build and maintain strong relationships with partners. • Serve as the main contact for partners, addressing inquiries and issues. • Establish and monitor key performance indicators (KPIs) for partner performance. • Analyze performance data to enhance service delivery and efficiency. • Collaborate with cross-functional teams to ensure integrated services. • Coordinate partner training to improve service standards. • Ensure compliance with regulations and internal policies. • Identify and mitigate program risks. • Gather and analyze feedback for service improvement. • Implement enhancements based on feedback and market trends. Must Haves: •Bachelor’s degree in Business Administration, Marketing, or related field. Master's degree preferred. •Minimum of 3 years experience in partner management, channel management, or program management. •Proven experience in managing partnerships •Strong project management and organizational skills. •Excellent communication and interpersonal skills, with the ability to build relationships at all levels. •Analytical mindset with experience in data analysis and performance measurement. •Proficient in using CRM tools and project management software. We Value: •Experience in negotiating contracts and managing service level agreements (SLAs). •Knowledge of current industry trends and best practices in partner management. •Ability to travel as necessary to meet with partners and attend industry events. •Strong leadership capabilities, with an ability to motivate and inspire teams and partners. •Adaptability and resilience in a fast-paced and dynamic environment. •A proactive approach to problem-solving and decision-making. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.