**DESCRIPTION** We are looking for a talented **Service Parts Associate** to join our team specializing in **Parts** for our **Service Operations Department** in **Langley, United Kingdom.** This is a permanent role working Monday to Friday 8am - 4.30pm **In this role, you will make an impact in the following ways** : + Enhancing Customer Satisfaction:By promptly assisting technicians and customers with parts needs, you’ll ensure smooth operations and build trust through reliable service. + Promoting Safety and Compliance: Your adherence to Health, Safety, and Environmental standards helps maintain a safe workplace and sets a strong example for others. + Driving Operational Efficiency: Through accurate processing of transactions and paperwork, you’ll help streamline parts counter operations and reduce delays. + Strengthening Internal Collaboration:Working closely with technicians and other personnel to source parts fosters teamwork and improves service delivery. + Mentoring and Developing Others:Sharing your knowledge and guiding less experienced team members will elevate the overall capability of the parts department. + Supporting Continuous Improvement **:** Your participation in improvement projects contributes to innovation and better processes within the department. + Boosting Revenue Opportunities **:** Identifying upsell opportunities for supporting products and services adds value for customers and supports business growth. + Maintaining Inventory Accuracy and Organization:By managing stock levels and warehouse activities, you’ll help ensure parts availability and a clean, organized workspace. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Inventory & Core Management Skills: You’ll need to effectively manage service core parts, engines, and local store inventory using core flow processes and inventory control methodologies to meet operational and customer expectations. + Technical Proficiency with Systems & Tools:Familiarity with systems like QSOL for parts identification, and order life cycle systems for processing and managing customer orders, is essential for accuracy and efficiency. + Customer-Centric Mindset **:** Success depends on your ability to deliver proactive support throughout the order life cycle, ensuring customer satisfaction through timely communication and resolution of queries. + Attention to Detail & Organizational Skills:Managing API counts, cycle counts, transport requests, and warehouse activities requires precision, consistency, and a well-organized approach to avoid errors and delays. **QUALIFICATIONS** **Education/ Experience** + High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. + Proficiency in Microsoft applications, generating reports, and advanced level computer skills. + Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience. + This position may require licensing for compliance with export controls or sanctions regulations. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Shop **ReqID** 2419301 **Relocation Package** No