Service Performance and Analysis Intern Print (https://www.governmentjobs.com/careers/trimet/jobs/newprint/4807095) Apply  Service Performance and Analysis Intern Salary See Position Description Location Suite 700, OR Job Type Non-Union Temporary Job Number 25-00023 Department Transit Systems and Asset Support Opening Date 02/07/2025 Closing Date 2/28/2025 5:00 PM Pacific + Description + Benefits Description Join TriMet's team as a Summer Intern! Seeking college students studying transportation, statistics, computer science, data science, business, planning, or a related discipline to support TriMet's Operations Planning and Development Department (OPD). The intern will be responsible for performing various tasks including performance analysis, research, asset inventory development, operations process review, and operations planning. The Operations Planning and Development Department manages the budgeting, planning for future services, and analysis and reporting for TriMet operations including the Chief Operating Officer, Transportation, and Maintenance divisions. Examples of recent projects include: + Coordination of operations budget requests for capital and operating funds, including documentation of replacement plans and business need justification. + Development of a Transportation Division dashboard to identify key performance indicators and centralize related performance reports. + Trend and root cause analysis to inform maintenance program priorities and resource allocation and planning. + Facilitation of cross-departmental projects including service disruption planning and implementation related to capital improvement projects. + Development of operations improvement projects to improve performance in safety, on-time performance, and customer service. This Internship is an excellent opportunity to build skills, gain experience, and develop connections with industry professionals. Interns will have access to TriMet's Learning and Development Program for an opportunity to build competencies in management, professional development, organizational citizenship, computer skills, and leadership skills. Intern may be asked to perform/observe duties in the field, which would require use of TriMet provided Personal Protective Equipment. TriMet's Internships are excellent opportunities to build skills, gain experience, develop connections with industry professionals and develop work samples for a portfolio. Relevant experience is useful, but most important is a willingness and excitement to learn. This Internship is performed in-person. Applicants must be available to work in-person in the Portland Metro region of Oregon. This posting will close February 28th, 2025 at 5pm PST or when a candidate is selected. Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required. Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings. Essential Functions + Learn to review current processes for operations performance reporting and planning, and recommend improvements based on site visits, stakeholder input, and research on best practices. + Learn about our asset inventory to contribute to the development of the maintenance information system that tracks maintenance work performed and scheduled (primary data source for maintenance performance reports and analysis). + Learn to analyze operations performance issues to identify trends and root causes, and conducting research on mitigation strategies. + Shadow and helping staff during operations performance and planning meetings. + Learn about key department processes and procedures to document these and enhance OPD's knowledge management program. Position Requirements Must be a current or incoming Junior, Senior or recent Graduate within the last 12 months . + Working toward a college degree in a related field in transportation, statistics, computer science, data science, business, or planning. + Must possess excellent verbal and written communication skills. + Self-direction, good organizational skills, detail-oriented, ability to prioritize, multi-task and meet deadlines. + Must be computer literate; strong working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel. + Must have some experience with data, analysis, and research. + Experience with database query languages, programming, and reporting tools desirable, but not required. + Experience with performance analysis, financial analysis, business process improvements, and stakeholder coordination desirable, but not required. Selection Criteria Type of Position / Grade / FLSA Non-Exempt, Non-Union, Full-Time (40 hours/week), Temporary. Internships will run May/June through August/September. Wage Interns will be paid $21/hour Selection Process Candidates will be selected based at a minimum on the result of: 1. Application Review (please include: Cover Letter and Resume) 2. Panel Interview Supplemental Information Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each. If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission. If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation. TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities. ADA Statement As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work. If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.