Service Performance Manager (m/f/d) Job Locations DE-HB-Bremen Posted Date 1 day ago(9/4/2024 8:10 AM) Req. # 2024-16624 Position Type Employee Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 9,700 employees are working on this permanent challenge, at over 90 locations on all continents.

 

At our Bruker Daltonics HQ in Bremen/ remote we are looking for a Service Performance Manager EMEA (m/f/d).

Responsibilities

The function of the Service Performance Manager EMEA is to analyse and control all Service relevant KPI and established processes applied to and released for the EMEA Field Service Department. You will have a major and direct influence on the work attitude, process adherence and organization development. Root cause analysis, process analysis as well with neighbouring departments will be a key task, e.g.  with order processing, supply chain management, field application support.

 

Main objectives/ task of the role:

Constant KPI control and process adherenceWork fluently on both platforms, Salesforce and Power BIReview all existing KPIs and suggest improvements and corrections where requiredProvide root cause analysis for measured KPI target violationsBuild trustful relationships with local service management   Build solid and positive relationship to all EMEA Service managers and team leadersResponsible for finance objectivesReview revenue recognition stakeholder input and timely processing of their part of the process. Control process adherence.Analyse rules for revenue recognition in Service vs revenue recognition on products.Consult regional management on observed glitches and point on process inconsistencies

Responsible for reporting to EMEA Service Management

Analyze and follow up on Key Performance Indicators

Work closely with EMEA Service Management to leverage KPI violations

Assist with the implementation of common working rules

Attend and participate actively in service management meetings

Deliver new ideas, initiatives in order to improve overall Service deliveries and team performance

Qualifications A degree level engineering qualification (or equivalent) or be able to demonstrate a similar level of knowledge and skill gained by practical experienceA proven skill set in business analytics will be granting faster success in this roleA good spoken and written English; additional European language is a plus, e.g French, German, SpanishA current valid driving license and no visa or other restriction preventing travel in the USA or EUUnderstanding and experience with Salesforce / PowerBI is a clear plus. As well other CRM platform experience will be usefulDemonstrable ability to motivate others and contribute to the organisation of a large team of skilled individualsVery good personnel skillsWillingness to expand personal efforts to meet and exceed expectations Good computer literacy, especially with regard to documentation and presentationPersonable, approachable and able to communicate easily and effectively at all levelsHave excellent skills in number analysis and number interpretationA high standard of personal presentation.Ability to explain partly abstract data with patience and enthusiasm such that people with different expertise are able to understand and follow Options Apply for this job onlineApplyShareTell a friend about this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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