Position Summary

We are looking for a motivated and detail oriented intern to support service process innovation and improvement initiatives. The intern will assist in analyzing current processes, identifying areas for optimization and supporting the implementation of innovative solutions to enhance customers' experience, operational efficiency and service quality. You will be working together with the Project Manager to support service projects from feasibility studies, development, go-live and follow-up.

Role and Responsibilities

Ensuring constant communication with Headquarters and external vendors;Supporting the validation process of offered solutions;Assisting Headquarters and external vendors during the project stages for the development of service systems;Contributing in the the daily maintenance of service systems (corporate and/or local) and data extraction;Providing advice to authorized service partners and to the service centers in order to optimize their local management solutions;Providing guidelines related to cyber security;

What we need for this role

In order to be successful, you will possess the following skills and attributes:

Bachelor's or Master's Degree in Business, Engineering, Management, Computer Science, innovation or related field;

Knowledge of SQL, MySQL;

Proficiency with Microsoft Office;

Fuent in Italian, both written and spoken;

Fluent in English, both written and spoken;

Analytical mindset and strong organizational skills

Skills and Qualifications

What We Offer

6-month internship, with the possibility to extend by an additional 6 months to consolidate competences and experience gained;

Exposure to real-world service innovation projects in a leading fast-paced tech company;

A stimulating and diverse learning environment;

Opportunity to contribute to real projects with measurable impact;

A supportive team and a chance to build your professional network;

Hybrid working;

Access to discounts on Samsung products;

Wellness and well-being benefits;

Training portals;

Lunch Card.

Why join us:

Our mission is to make a difference in people's lives.

We are inspired by what people want to accomplish in their lives and strive to create products that give new possibilities. This is what drives us.

That's why we strive for excellence, and we understand that it's our people who make it possible.

Would you like to be part of Samsung? Join us and discover your potential.

Samsung Italia opportunities are open to all applicants without regard to race, color, religion, age, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression.

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