This position reports to
Field Service Manager
Your role and responsibilities– Scheduling and coordinating service requests. – Organizing preventive machine maintenance. – After a service visit the provision of structural improvements to the products and applications.– Ensure timely and sufficient material supply on site. – Excellent closing of the service requests, both financial, logistics and commercial. – Coordinate revisions on material lists after machine modifications in the field (machine configurations) based on customer request. – Periodically standby for emergency case outside office hours. – Maintain and strengthen customer relationship and improve customer satisfaction.
Qualifications for the role–Bachelor / Machinery Science and Technology.Possibly supplemented with relevant training courses. Good spoken and written English. –At least 3 years of work experience in a similar position in a technical industry. – Recognizes the requirements, needs and interests of both internal and external customers and acts accordingly. – Can empathize with customer situations, thinks along with customer interests and turns these into activities. Also considers colleagues as customers. – Easily adjusts his own behavior; is capable and prepared to adjust in line with changing requirements and circumstances, is open to new ideas. Approaches problems as opportunities for improvement. – Works together with others in order to reach team objectives, shares information with others, supports others. – Thinks and acts from common interests with mutual respect. – Verbal communication is achieved through listening, summarizing, continuing to ask questions and providing feedback.
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