Service Project SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Associate Project Manager

Your role and responsibilities

Client Background:Our client is the global support for all customers (System Integrators and End-users) concerned thedelivered product and projects. Besides this could be used as information sources for sales, businessdevelopment, research and development and production.Position: Customer Service Project manager(Shanghai based)Aim of the positionAs Customer Service Coordinator you coordinate the national and international requests from ourcustomers pertaining technical inquiries, technical content for execution of site visits, project support,Project execution and delivery ,urgent breakdowns and complaints after the delivery of the products.You review the incoming service requests, take excellent preparation before a service visit and monitorsthe implementation and follow-up of this.Position Summary:1. Core tasks– Scheduling and coordinating service requests.– Organizing preventive machine maintenance.– After a service visit the provision of structural improvements to the products and applications.– Ensure timely and sufficient material supply on site.– Schedule service visits together with the customer and our global planning, support thetechnician during the visit at the customer.– Excellent closing of the service requests, both financial, logistics and commercial.– Coordinate revisions on material lists after machine modifications in the field (machineconfigurations) based on customer request.– Periodically standby for emergency case outside office hours.– Maintain and strengthen customer relationship and improve customer satisfaction

Qualifications for the role

Position Summary:1. Core tasks– Scheduling and coordinating service requests.– Organizing preventive machine maintenance.– After a service visit the provision of structural improvements to the products and applications.– Ensure timely and sufficient material supply on site.– Schedule service visits together with the customer and our global planning, support thetechnician during the visit at the customer.– Excellent closing of the service requests, both financial, logistics and commercial.– Coordinate revisions on material lists after machine modifications in the field (machineconfigurations) based on customer request.– Periodically standby for emergency case outside office hours.– Maintain and strengthen customer relationship and improve customer satisfactionJob Requirements:1. Intermediate Vocational Education/ Higher Vocational Education level in mechanicalengineering, through training or experience. Bachelor / Machinery Science and Technology.Possibly supplemented with relevant training courses. Good spoken and written English.2. At least 3 years of work experience in a similar position in a technical industry.3. Customer focus.– Recognizes the requirements, needs and interests of both internal and external customers andacts accordingly. Can empathize with customer situations, thinks along with customerinterests and turns these into activities. Also considers colleagues as customers.4. Flexible– Easily adjusts his own behavior; is capable and prepared to adjust in line with changingrequirements and circumstances, is open to new ideas. Approaches problems as opportunitiesfor improvement.5. Teamwork– Works together with others in order to reach team objectives, shares information with others,supports others. Thinks and acts from common interests with mutual respect. Verbalcommunication is achieved through listening, summarizing, continuing to ask questions andproviding feedback.6. Innovative– Is open to possibilities for improving matters and methods. Innovative thoughts and actions;identifying opportunities and possibilities for innovating working methods.7. Initiative– Looks for more responsibilities and personal challenges. Displays an enthusiastic attitude andexcellent efforts. Comes up with ideas or solutions on his own initiative. Adjusts old ways ofworking if new insights are acquired.8. Skills– Displays behavior which demonstrates the setting of high standards where his own work andthat of others is concerned. Works accurately and makes few mistakes. Constantly strives forimprovements and ways to guarantee quality and immediately reacts if the quality is belowpar.9. Inner personal relationship skills– Strong drive to achieve results and a good negotiator.– Self - starter, consistent and persuasive in executing activities.– A pro-active communicator and problem solver.– Must be self-motivated, highly organized detailed and stress resistant.– A team player who is social and a good communicator.– Needs to have basic commercial knowledge and experiences.

More about us

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