Become a Service Quality Supervisor with Transdev! Transdev is proud to offer: Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. As well as PTO, the salary for this position is $52,000/yearly. Job Purpose: We are looking for qualified and experienced Service Quality Supervisors to help build a strong team who can respond efficiently to emergencies, incidents, and customer feedback. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers, and the communities they serve! Position Overview The Service Quality Supervisor is responsible for ensuring the safe and effective delivery of transit services to LHTL customers through the supervision of bus operations and the use of computerized systems. The job duties of an SQS include Road Patrol and Window Dispatch. + Responsible for overseeing day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations. + Provide support, advice and guidance to operators in responding to a variety of issues, assess situations and determine the appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future. + Ensure a positive work environment for operators they will provide coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service + Promote Transdev policies and procedures in a positive way to Operators, passengers, and to the public. + Supervise yard pre-trips and buses’ camera systems functionality. + Perform vehicle and operator safety evaluation ride checks, observe of operators while making their runs, and recommend the necessary retraining. + Request assistance from the Command Center when necessary. + Complete daily Road Supervisor’s log of all actions performed during shift. + Complete required paperwork for special assignments, such as bus checks, camera checks, on-time performance blitzes, DVIR checks, etc. + Respond to and investigate accidents and incidents immediately when requested by management or Command Center. + Supervise service problems including rerouting, accidents and incidents with the goal of restoration of interrupted service. + Support operators in preparing accident reports. + Interact with and assists transit passengers as necessary. + Investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation. + Inform appropriate management personnel regarding operational problems and coordinate efforts toward their resolution + Monitor the Operator Check-In-Check-Out (CICO) process using our Visual Dispatch System (VDS) software to make sure runs are being filled on-time and to identify any runs which are open due to either a late arriving Operator or a last-minute call-off. Position Eligibility Requirements: + High school diploma or equivalent. Degree preferred. + Must have a minimum of 2 years’ experience in the transportation industry with emphasis on safety. + 2-3 years supervisory experience. Familiarity with Title VII laws. + Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA. + Ability to interpret and initiate policies and procedures. + Ability to secure a Class "B" CDL with a "P" endorsement. + Considerable knowledge of and ability to use personnel computers and related software. + Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems. + Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others. + Excellent communication skills both written and oral. + Proficiency with Microsoft Word, excel and other Office packages. + Trapeze experience a plus. + Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment. + Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands. + Union experience helpful. Physical Demands: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. For a full list of physical demands, please ask upon interview. + 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities. + 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations. + Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Operations Support Job Type: Full Time Req ID: 2753 Pay Group: 00J Cost Center: 164 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.