Welcome page Returning Candidate? Log back in! Service Relationship Manager Job Locations UK-Southampton Entity Group Technology ID 2025-104845 Category IT Services Type Full Time Contract Permanent Hours Per Week 37.5 Overview

We’re Kingfisher, A team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

Reporting to the Head of Service Relationship Management, you will be the single point of IT Service accountability into one Operating Companies (B&Q). This role is responsible for the strategy of engagement with the business unit or function and leads a team of Service Delivery Managers to deliver IT services. The Service Relationship Manager will need to establish many strong relationships with senior business stakeholders up to Board level. They will also establish close relationships with IT delivery team leaders and external partners to drive IT service performance and cost.

What's the job? Accountable at a senior level to the function for the achievement of IT service measures, ensuring agreed business outcomes are achieved and understands business strategy and challenges to ensures IT services are aligned.Accountable for ensuring IT services are defined, agreed, measured, have a lifecycle roadmap, and are continuously improved.Ensure the smooth introduction of new IT services to banners and functions whilst being responsible for the budget including producing forecasts for long-term plans.Accountable for the development and improvement of relationships between IT Services and the business stakeholders.Proactively review processes, services and operations to identify improvement opportunities. What you'll bring Experience in leading IT senior relationship development in a large retail environment as well as running the senior team to deliver highly performant IT services.Experience of Service Delivery Management in a multi-supplier outsourced environment, through an appropriate set of agreed service levels and a suitable service monitoring and reporting frameworkTrack record of accomplishment of continuous service improvement and operational performance through proactive identification of service-related issues and the timely resolution of such issuesExperience of working within large-scale, multinational business with significant outsourced IT operationsExperience in articulating and defining customer expectationsDemonstrable skills and certification in best practices or methodologies such as ITIL, Six Sigma, ITO20000Be Customer Focused – constantly improving our customers’ experienceI listen to my customersI use available data to help make decisionsBe Human – acting with humanity and careI do the right thingI am respectful

Be Curious – thrive on learning, thinking beyond the obvious

I build and share new ideasI try new things and share my learningsBe Agile – working with trust, pace and agilityI have courage to be creativeDone is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

I embrace allyshipI have self-awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

I own my actionsI understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

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At Kingfisher we value having a diverse workforce and representing the communities that we serve, and want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally.

If you require any additional support or adjustments to help you make an application or are applying for a UK based position and would like to be considered under the Disability Confident Scheme, please contact us at kingfisher.recruitment@kingfisher.com

or if you wish to find out more about us, including the benefits we offer and our community, sustainability and inclusion projects Visit Kingfisher Careers

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