The Practice Service Representative is responsible for the efficient daily operation of the Front Desk and/or patient Check-In area of the practice. This includes all administrative encounters with patients either via telephone or in-person; facilitation of communication among providers, staff, patient and family, and prompt response to requests for information from the provider and/or patient community; and collection and accurate accounting or co-payment or accounts receivable payments.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

Model and encourage high standards of courtesy, honesty, integrity, trust, openness, and respect for others Work harmoniously with the team towards the accomplishment of common goals Greet patients and visitors to the practice Answer telephones Register patients Update patient information, as required Request and accept co-payments and accounts receivable payments, recording payment in daily log Balance the daily log with the cash drawer at the close of business Schedule patients Print and distribute daily patient schedule Build and scan necessary documentation into the Patient Electronic Medical Record Print encounter forms Obtain patient laboratory, radiology, test results, and specialty reports, as required Verify patient insurance coverage/status Record and distribute phone messages and triage calls Attend required hospital-wide orientations, meetings, and in-services Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Education and Experience

Minimum Required Education: High school diploma