Service Representative, Practi
Chesapeake Regional Healthcare
The Practice Service Representative is responsible for the efficient daily operation of the Front Desk and/or patient Check-In area of the practice. This includes all administrative encounters with patients either via telephone or in-person; facilitation of communication among providers, staff, patient and family, and prompt response to requests for information from the provider and/or patient community; and collection and accurate accounting or co-payment or accounts receivable payments.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
+ Model and encourage high standards of courtesy, honesty, integrity, trust, openness, and respect for others
+ Work harmoniously with the team towards the accomplishment of common goals
+ Greet patients and visitors to the practice
+ Answer telephones
+ Register patients
+ Update patient information, as required
+ Request and accept co-payments and accounts receivable payments, recording payment in daily log
+ Balance the daily log with the cash drawer at the close of business
+ Schedule patients
+ Print and distribute daily patient schedule
+ Build and scan necessary documentation into the Patient Electronic Medical Record
+ Print encounter forms
+ Obtain patient laboratory, radiology, test results, and specialty reports, as required
+ Verify patient insurance coverage/status
+ Record and distribute phone messages and triage calls
+ Attend required hospital-wide orientations, meetings, and in-services
+ Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Education and Experience
Minimum Required Education: High school diploma
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