Service Representative
Schneider Electric
Comply with Safety and cyber security policies, practices, and proceduresComply to the mandatory safety policies( Preparation, Risk assessment preparation, POWRA Preparation, Ensure the PPE Availability and Risk Mitigation, reporting near Miss after completing the RA and POWRA, Strict Compliance of LOTO, etc)Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)Organize the required project site logistics (site huts, tools etc.).Co-ordinate with customer for entry gate pass, work permit etc.Co ordinate with Sales team to propose the suitable solutionsExperience in ATS, PLC and Automation activitiesExperience in Power Quality and network AuditsExperience in Power factor correction and Active and Passive harmonics filtersPerform Startup/Commissioning on Schneider Electric product & possible competition equipment.Schedule site weekly activity including resources- For Long term ProjectsMonitor and report on the job progress- For Long term ProjectsAllocate appropriate resources and monitor external cabling is in accordance to the cable schedule. Insulation check of all external control cables verification and its documentation.Use all digital tools designed for SE FSRAnalyze and explain reports results to customers and management Escalate quality or technical issue detected on fieldTrack Installed Base (serviceable assets)Advise customers on different opportunities to optimize its install base and create lead generation business opportunities Prepare and compile the as built installation documentation and cable scheduleProactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)Support planners, coordinators, project manager to get good customer site condition understanding Understand Eco structure offer and provide technical explanation to customers Co-ordinate with the customer during the job progress and attend daily / weekly site meetings.Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …). Get signature from customer for acceptance after the execution of the on-site workProperly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.Develop innovative solutions to more complex technical problems that arise during start-up and maintain the record for future reference. Research, evaluate, and recommend new products or equipment’s upgrades that will meet customer needs.Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
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