Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

Student Accessibility and Achievement

Student Accessibility and Achievement provide an array of learner support services to McGill students of all levels of study, including reasonable academic accommodations for those with documented disabilities of either a permanent, temporary, or episodic nature. ​They foster an accessible and inclusive university experience for McGill’s diverse student population in collaboration with other Student Services and the wider McGill community through resources and services. 

Additional Information:  Vacation restrictions apply during peak periods.

Position Summary:
Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.

Major Duties and Responsibilities:

Maintains, updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons. Initiates others in unit activities. Follows up as appropriate. Prepares documents such as lists and reports. Maintains inventory of materials and supplies for unit. Uses standard office equipment such as computer and photocopier. 
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities:

Deep understanding of the needs of students with disabilities, coupled with high emotional intelligence and well-honed interpersonal skills.Proven ability to handle confidential or sensitive matters with tact and diplomacy.Strong communication skills, able to receive, retain, and convey information clearly, efficiently, and respectfully to diverse stakeholders.Customer-focused and service-oriented, demonstrating professionalism, patience, and diplomacy in all client interactions.High attention to detail and accuracy, with the ability to prioritize competing demands and meet deadlines in a fast paced, high volume, dynamic environment.Resourceful and capable of providing administrative support independently, while following direction when needed.Strong problem-solving abilities and demonstrated capacity to assess and respond appropriately in stressful situations.Exceptional organizational skills, able to multi-task and thrive under pressure.Discreet and trustworthy in handling confidential information.Technologically proficient, with experience using PC-based systems, including MS Word, Excel, Outlook, MS Bookings, Sling, and university-specific software such as Banner (BSA, SIS) and Minerva SR Admin. English and  French, spoken and written.

Knowledge of French and English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 3 (Advanced) on a scale of 0-4.

Minimum Education and Experience:

DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary:

(MUNACA Level F) $29.42 - $36.46

Hours per Week:

33.75 (Full time)

Supervisor:

Access Services Advisor

Position End Date (If applicable):

2026-04-30

Deadline to Apply:

2025-01-31

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.