Schneider Electric has an opportunity for a SERVICES REPRESENTATIVE MANAGER in our COSTA RICA Offices.
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
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Great people make Schneider Electric a great company.
What do you get to do in this position?
The Services Representative Team Manager is responsible to ensuring services delivered to Customers, on time with highest quality standard, and in the defined budget. All along the activity, the FSR Team Manager is accountable to ensure full safety of his employees with the highest level of focus and creating the conditions of total safe execution environment. As a manager, she/he has to ensure competencies availability and renewal inside his team, work capacity, as well as people development. This is Hybrid Role with both home working, office work and field-based responsibilities.
Main Responsibilities
Safety & Cyber security
Foster “Safety first” culture among the team by leading by example, deploying all set of safety policies and procedures implementations conduct herself/himself all required safety audits. Is responsible to ensure that every mission is delivered in perfect safe conditions and if needed requires adjustments from the customerEnsure her/his team Cyber security is fully compliant and report any incident.Execution
Collaborate with the management of the planning and coordination of the intervention Ensure high level customers satisfaction and Service representative SE signature (Branding / technical level / communication/promote Digital Services offers)Responsible for the quality, repair FSB implementation and warranty customers supportEnsure compliance with “Issue to Prevention” process for supply chain and quality issue detected on fieldEnsure that each service representative is complying with all administrative processes\: time sheet adherence , Services Reporting, overtime and travel time controlFoster service representatives Business Generation capabilities by promoting their activity of Business Opportunity Detection ( Lead Generation, Install Base tracking… ) while being on the fieldEnsure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi…Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.Management
Put in place relevant Management System to ensure perfect collaboration, and team collective dynamicTrack and implement ambitious People engagement action plan to ensure highest employee satisfaction at work and psychological safe working environmentEnsure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it (service representatives competency mapping, Competency Review, …)Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability within the team.Activities and areas of responsibility