Date Posted:

2024-05-29

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , MalaysiaJob TitleService Sales Consultant / Engineer
 Role OverviewMade To Move You! At Otis, we take pride in being the world’s leader in elevators, escalators and moving walkways. We are searching for a highly motivated Service Sales Engineer/Consultant for our Malaysia office. There has never been a better time to join our team as we continue to promote innovative solutions to our current and potential customers.

 You will be responsible for:Managing existing accounts by proposing and negotiating service maintenance contract renewal.Actively promoting Otis products and selling service upgrades.Providing estimates to current customer of all regular work and repair.Maintaining customer relations in line with Company KPI and exceeding customer satisfaction.Providing estimates and negotiating service maintenance contract for customers with conversion units.Spearheading the role of customer defender and be responsible for carrying out practical initiatives to address genuine customer complaints and/or to prevent contract cancellation.Liaising with back office technical team to assess and propose recapture and/or modernization opportunities.To perform any other responsibilities as required and requested by Head of Department and/or the Management.What you will need to be successful  You have a business or technical degree or have completed training as a technician or business administratorYou have initial experience in the sale of technical products requiring consultationYou have a strong customer and service orientation, including excellent interpersonal skillsYou are characterized by a high level of commitment and reliability, with a drive to deliver resultsYou are target focused, with the ability to work at pace in a demanding, complex, corporate organizationAble to work independently We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. Apply today to join us and build what’s next!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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