Service Sales SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Marketing & Sales Manager

Your role and responsibilities

Driving service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other ABB service units. Builds long-term customer relationships and ensures immediate response to specific customer needs and issues.Reporting to Service Sales Manager and building long term customer relationships and ensure immediate response to specific customer needs and issues.Your responsibilities:\t•\tPenetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB.•\tUnderstands the channel strategy and the establishment of related prices and prepares sales plan, reviews them, and proposes recovery plan(s) when needed.•\tUtilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market. Focuses on the entire service portfolio to secure profit for assigned business / product groups.•\tGenerating Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Takes a One ABB approach to leverage other colleagues’ portfolios. •\tGenerates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.•\tUnderstanding the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed. Regularly updates installed base in ServIS (the approved Service database) with the changes made at site.•\tEstablishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process. •\tSelling entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB’s Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager•\tCommunicating contract details in accordance with ABB offering and strategy. Manages administrative sales processes. \t•\tPenetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB.•\tUnderstands the channel strategy and the establishment of related prices and prepares sales plan, reviews them, and proposes recovery plan(s) when needed.•\tUtilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market. Focuses on the entire service portfolio to secure profit for assigned business / product groups.•\tGenerating Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Takes a One ABB approach to leverage other colleagues’ portfolios. •\tGenerates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.•\tUnderstanding the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed. Regularly updates installed base in ServIS (the approved Service database) with the changes made at site.•\tEstablishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process. •\tSelling entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB’s Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager•\tCommunicating contract details in accordance with ABB offering and strategy. Manages administrative sales processes.

Qualifications for the role

\tDegree in Engineering with minimum 5 years of related experience.\tFront end sales with technical sales experience desirable.\tExperience in promoting and growing on Low Voltage & Medium Voltage product/Service Sales Portfolio.\tFocused and self-motivated marketer, with creative and analytical skills. Highly effective individual who has an absolute eye for detail and focus in improving business performance through campaign/workshop execution, reporting and evaluation.\tA collaborative, solution focused approach with strong written and spoken communication skills.

More about us

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world’s demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society. go.abb/electrificationWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory