Service Sales Support ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

MOSE Local Division Manager

Your role and responsibilities

You will mainly be accountable for:•Creating, implementing, and reviewing sales support and customer service strategy. •Defining key targets and ensures their achievement by overseeing progress and defining improvement actions for customer support and satisfaction. •Overseeing the support provided and proposal preparation by assigning and allocating internal and external resources for technical and commercial support and proposal preparation. •Ensuring the most competitive offers considering the market situation and customer conditions.•Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer. • Supports bid/no bid analyses and decisions.•Participating in project risk review processes.•Ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers. •Focusing on achievement of inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).•Processing orders to ensure accurate and timely delivery of products and acts as the first point of contact for customer queries related to orders. •Building long-term and sustainable customer relationships by prioritizing their work as per defined criteria to ensure consistent customer satisfaction. •Developing, implements, and maintains effective customer support processes by participating in development projects (e.g., tools, competencies, resources).•Sharing functional best practices and lessons learned across the organization.ws local sales support strategy. •Ensuring all staff (under scope) understand ABB’s core values and group safety and integrity standards and act accordingly. •Implementing and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.•Ensuring adherence to all internal and statutory regulations and policies pertaining to the teams in scope.•Ensuring integrity and compliance with ABB values and ethics in all activities across all teams in scope.•Accountable for the health and safety of all employees and contractors for the teams in scope, and continuous improvement in Health, Safety, and Environment (HSE) processes and integrity performance.•Ensuring all proposals follow relevant ABB procedures and guidelines (e.g., HSE ) as well as legal requirements.•Ensuring that their own area of responsibility is properly organized, staffed, skilled, and directed.

Qualifications for the role

8+ years of experience in Engineering/Sales/Service/sales Support roles, 4 years of them in Leadership Roles.Industry-Specific Knowledge: Experience in the Industries and utility segmentsWork experience in ABB or competitor Drives and Motors is a mustFluent English, speaking, listening, reading and writing. Native Arabic Frech speaking is a plusBachelor’s Degree: in Electrical/Mechanical engineering or Mechatronics from well know universities ( CAU, ASU, GUC, AUC, AAST,HEU, BUE ,AXU.

BenefitsRetirement planMore about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory