The Role\: Customer Service Representative

Job Description

Field incoming and outgoing calls to customers; receiving and reviewing of each Vendor or SP’s invoice for accuracy, invoice processing. Specific responsibilities include but are not limited to\: proactively managing open orders; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and order management policies, work with other departments within the company to facilitate on-time delivery and customer satisfaction, as well as other duties as needed. Night shift role supporting North America.

Qualifications

Candidate must possess at least a Bachelor's/College Degree, any field. At least 6 months of Customer Service experience in the BPO industry is required for this position. Excellent verbal and written communication skills. Candidates must be motivated team players that also have the ability to work well individually with minimal supervision. Ability to multi-task, prioritize and operate efficiently in a fast-paced environment is a must. Applicants must be willing to work in Rosario, Cavite. Applicants must be open to working on the night shift.