Job Title: Service SpecialistJob Description Interact with customers, suppliers, and sales force concerning orders and shipments in accordance with the Company's objectives. Devote full time to the business and affairs of the company, and use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Provide friendly, high-quality customer service to all customers through effective management of responsibilities assigned to you. This includes receiving, investigating, and responding to all customer and sales staff inquiries regarding orders, status of shipments, product information, availability of inventory, complaints, and custom stocking programs. Hard Skills + Predictable and dependable attendance + Maintain Quality Customer Service in accordance with Company Core Values + Timely, accurate processing of sales orders + Analyze Key Customer Inventory, Blue Folder, and Sales Reports + Manage freight consolidation efforts + Issue proper paperwork for Returns and Credit/Debit Memos + Document all customer complaints regarding products or services Soft Skills + Serve as a customer advocate within the company + Adhere to the 2 hour call back policy + Proactively plan, organize, and execute external reports + Provide backup to other Customer Service Team Members as needed + Become familiar with all products Job Type This is a permanent position. Work Site This is a fully on-site position in Clarkston, Michigan. Work Environment ONSITE HOURS 8AM- 5PM WITH AN HOUR LUNCH BREAK. At our company, we are real people providing real solutions. As one of the Top 10 plastics distributors in the U.S., we strive every day to provide outrageous customer service to our valued customers throughout the U.S., Canada, and Mexico. Our customers are shaping the world by making life-changing - and in many cases, life-saving - products in the medical, automotive, aerospace, and industrial markets. We help them take their products from resin to reality by providing more than 18,000 specialty, engineering, and commodity thermoplastics from some of the world's leading suppliers and getting the right product(s) to them, when and where they need it. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.