Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

 

The successful Supervisor Field Service will provide effective support to the service team and our customers, effective organisational skills and confident communication at all levels being essential.

Key responsibilities will be to:

Train and develop service technicians and approved service partners (ASPs), conduct service team meetings, monitor service technician KPIs, ensure quality and safe working practices for all sitework, and meet service sales financial targets.Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.Manage order book with coordination/planning.Liaise with scheduling team on invoicing, work with sub contractors and third-party suppliers. Support service sales with on -site/ travel timings, technician requirements and urgent service requests.Forecast service work sales figures and work with scheduling team to maintain the accuracy of FieldCentrix (FX) scheduling software to maintain sales & service frequency.Participate in the implementation of the new field service tool and mobile app (Go-Live: 2024/2025).Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.Ensure high-quality, safe service execution and timely/ accurate service report creation.

Your Profile:

The successful Supervisor Field Service must be a strong team leader and efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities.

Key Attributes:

Target/KPI driven with strong management skills.High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM)Confident and professional in customer interactionsProactive with a pleasant demeanourExperience of working in a busy and target driven environment.

Job Offer:

Great opportunity to join a growing part of the Donaldson business.Excellent package available and bonus capability.Full time

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.