National Service Manager will lead the service team in Europe; expand services provided to end users of Rain Bird Golf and Commercial produces, including service contracts, new and refurbished parts, on-site services, and training by working directly with Sales Managers. Deliver services at the highest levels to our customers by ensuring the service team is properly prepared, external/internal customer sentiment is accurately measured, and key processes are developed and followed.
Responsibilities Manage a team of Service Engineers/Technicians and Authorized Service Providers performing call-center and on-site troubleshooting activitiesIntroduce innovative new services that meet the needs of consultants, contractors, distributors and end usersEnsure customer satisfaction is measured accurately and consistently, and take appropriate actions to improve the customer experienceLead the development of standardized processes in all service areas, and ensure adoptionWork with peer service managers to develop key metrics, and drive standardizationDevelop channel partners to deliver a growing range of Rain Bird branded servicesPromote and market services through our existing, and potentially new, channelsDevelop pricing strategies and monitor adoption and effectivenessMonitor customer trends to ensure services are developed with customers’ future requirements are considered Qualifications B.S. Degree in Engineering, Science, or BusinessExperience managing teams providing services to end user customersExperience successfully driving P&L10+ years of experience in a service or engineering environmentExcellent communication and interpersonal skillsWillingness to travel up to 25% of the time.DESIRED QUALIFICATIONS:
Thorough knowledge of Rain Bird Central Control products.MBAExperience implementing Quality Management SystemsBilingual/multilingual( french, spanish, english)The information collected during the application process will be processed electronically by the Human Relations Department of Rain Bird Europe and Rain Bird Corporation. The data will be accessed by Rain Bird Human Relations personnel located in France and the United States as well as the Rain Bird managers involved in the recruitment process. No data will be communicated outside of Rain Bird. Our applicant data is hosted by iCMS in the United States. iCMS is self harbor certified. If your application is performed through our website and into our iCMS recruiting application, all data marked with an (*) are mandatory and must be completed so that we can process your application. The information that is not marked with an (*) is optional and not answering this information will not affect the outcome of your application. If you are based outside of the United States, please select that you wish not to self-identify for the purpose of EEO statistics. You can access and modify your data by requesting it with Rain Bird Europe Human Relations at the following address (please join a proof of ID): Rain Bird Europe Human Relations BP72000 900 rue Ampère 13792- Aix-en-Provence.
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