As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.

Our Great Opportunity

We are now looking for a Service Support Specialist for trouble-tickets triage and dispatch, handling critical issues and trouble-tickets life-cycle.

You will:

Work with the applications for trouble ticket management and work requests;
Handle mailbox, blocking issues and chasing on trouble tickets;
Dispatch work orders to the Field Engineers and follows-up until closure;
Interact with other Engineers or Technicians via emails, calls and/or Tickets customer technical staff, and other groups within the Service Delivery organization.

To be successful in the role you must have:

•    Basic understanding of telecommunication networks ( RAN, Core, TX)
•    Proficiency in English (listening, writing, speaking) 
•    Ability to react quickly, with very good communication and collaboration skills.
•    Perseverance, interest in documenting and problem solving, practical spirit, ambition, self-confidence.
•    Analytical technical thinking.
•    Availability to work in 24/7 shifts with 60% of the time in the office.
•    Excel Knowledge – medium to advanced 

Good to have:

•    Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
•    Previous experience on a similar role in Customer Service area
 

Perks:

We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.

Here are some of our benefits:

•    25 + vacation days and additional 2 days off per year for personal time;
•    Flexy time and hybrid ways of working, with additional support for home office from the company;
•    Medical subscription for you and your close family;
•    Life and accidents insurance coverage;
•    Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
•    Short and long term variable pay plans available company wide;
•    Other programs: 
o    rewards and recognition program to appreciate and be inspired by others;
o    refer a friend and choose to work with those close to you;
o    internal communities of CSR Volunteers and sports teams;
•    Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
 

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Romania (RO) || Bucharest

Req ID: 755363