This job may include any aspect of field/customer support, and is not limited to system hardware and software.Provides technical support to customers on operational or maintenance aspects of system equipment.Serves as customer contact on technical and service related problems.Diagnoses mechanical, hardware, software and systems failures, using established procedures.Determines most cost effective repair/resolution to minimize customer downtime.Prepares reports for analysis of product failure trends and service ability issues.

Skill:  Applies acquired job skills and company policies and procedures to complete assigned tasks.

Job Complexity:  Works on assignments that are semi routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision:  Normally follows established procedures on routine work; requires instructions only on new assignments.

Experience & Education:  Associates degree or equivalent experience preferred.  Requires a minimum of 1-2 years of related experience

#LI-DNI

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role