Position Details Advertising/Posting Title Service Team Generalist Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal. Posting Summary Process records and registration tasks. Provide assistance to students, faculty, and staff, answer policy/procedure questions, and troubleshoot problems via email, telephone and in person. Serve as liaison with internal constituents and external agencies regarding student information/registration, both in person at the Registrar’s Office customer service counter and on the phone. Process enrollment verifications and transcript requests. Provide clerical support services to the Registrar’s Office including high-level maintenance and updating of comprehensive student/course/registration/ records. Answer the Registrar and University telephones. Assist the Registrar’s Office Tech team with various tasks including but not limited to, classroom scheduling and support for online course evaluations. Collaborate with Associate Registrar for Student Enrollment & Pathways to process, track & communicate with students who are looking to return to UVM as re-entry students. Hire, train, and supervisor student employees. Assist with seasonal tasks related to orientation, commencement, and schedule of courses. Minimum Qualifications (or equivalent combination of education and experience) Associate’s degree and one to three years of related experience required. Working knowledge of software applications used to support office functions and familiarity with Internet resources required. Effective customer service skills and experience working in a fast-paced, changing environment. Desirable Qualifications Familiarity with BANNER student information system and experience in higher education highly desirable. Anticipated Pay Range Up to $44,000 ($22.56/hr) Other Information Special Conditions Bargaining unit position, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), External candidates must complete a 4-month probationary period, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Non-Exempt Union Position Yes, UVMSU ($20 minimum hourly rate) Posting Details Position will be posted for a minimum of one week, after which it is subject to removal without notice. Job Open Date 01/06/2025 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled Yes Position Information Position Title Office/Prgm Support Generalist Posting Number S5477PO Department Registrar/30220 Position Number 002588 Employee FTE 1.00 Employee Term 12 Supplemental Questions Required fields are indicated with an asterisk (*). + Please specify here where applicable. Enter "NA" if not applicable. (Open Ended Question) + How did you hear about this employment opportunity? + American Alliance of Museums + American Association for Affirmative Action + BostonWorks + Burlington Free Press + CareerBuilder + Chronicle of Higher Education + Community Organization (Please specify below) + Consortium of Higher Ed LGBT Resource Professionals + Craig's List + CUPA + Department of Labor + Diverse Issues in Higher Education + DiversityDB + Diversity, Inc. + Facebook + Glassdoor + HBCU + HERC + HigherEdJobs + Hispanic Outlook + Indeed + Inside Higher Ed + Job Central + Job Fair + JobsinVT + LatPro + LinkedIn + Listserv (Please specify below) + Monster + NAFSA: Association of International Educators + NACUBO + NCAA Job Market + NEACAC + PoliceOne + Rutland Herald + Seven Days + SHRM + St. Albans Messenger + Trade Show/Conference (Please specify below) + Twitter + UVM Catamount Job Link + UVM Employee (Please specify below) + UVM Employment Web Site + Vermont JobLink + VermontJobs.com + Vermont Library Association + Women in Higher Education + Workplace Diversity + Zip Recruiter + Other (Please specify below) Documents Needed to Apply Required Documents + Resume + Cover Letter/Letter of Application Optional Documents