Service Tech Support Engineer **Department:** Service **Location:** Minneapolis, MN **Electric Machinery Company, a division of WEG Electric Corp.** **Minneapolis, Minnesota** **Position: Technical Support Service Engineer** Department: Engineered Services Department **Primary Objective of Position** **:** The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions. **Major Areas of Accountability:** + Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary + Resolves service requests and promotes strong customer relationships. + Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work. + Creates and processes warranty claims. + Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material. + Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users. + Other duties as assigned. **Qualifications:** + Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering. + Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred). + Demonstrated sense of urgency to affect timely response and resolution to customer requests. + Strong interpersonal skills, and ability to connect with internal and external customers. + Effective communication (written and verbal) with internal and external customers. + Demonstrated ability to effectively deal with difficult internal and external customers. + Demonstrated project management skills, including direction of technical and non-technical staff, and customers. + Ability tomake recommendations regarding job methods. + Ability to prioritize workload and shift work activities; to meet business needs and department goals. + Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence. **Physical Requirements:** + Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery. + Ability and willingness to wear fall protection equipment. + Physical ability to travel via public, commercial or personal transportation. + Must possess an insurable driver-s license and a valid Passport. **Company cannot provide sponsorship for this position** **Please, no agencies**