Job Summary: Inspects, repairs and test Company products that have been returned by the customer.  May provide technical service via phone to the customer.

ESSENTIAL FUNCTIONS Product:   Provides diagnostic analysis, repair and/or preventative maintenance of customer products in service shops or installations at customer locations.

 

 Reports:  Prepares and submits written reports of in-house or site visit inspections with recommendations.  Reviews and edits reports before they are sent to the customer.

 

Training:  Trains employees, customers and vendors in correct operation and maintenance of product.

 

Service Bulletins:  Assists in development of service bulletins, procedures, etc. for both warranty products and out-of-warranty service.

 

Other responsibilities as assigned.

 

Experience Required:

Excellent knowledge of all the mechanical aspects of the machinery/product line and strong knowledge of VSD’s and fault-finding skills.

Must be able to read blueprints, good math aptitude.  Excellent communication skills required to explain operations and maintenance of products.

 

Education/Training Required:

       Grade 12 Certificate

       Valid trade test certificate in Millwright

       Good computer skills necessary