This position reports to
Operations Manager
Your role and responsibilitiesThe position is acting in the Service department of Real Tech that has been recently acquired by ABB, and is based in Whitby, Ontario.The service technician executes service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines, and delivers quality customer service to satisfy customers.•\tProvide exceptional and professional service to repair customer’s devices. •\tEmail customers with status updates/quotes for returned devices. •\tDisplays clear understanding of sense of urgency and care in their own area of responsibility.•\tWork with a wide variety of electronic and microcomputer devices used to measure flow, temperature, and chemical composition of water.•\tUse electrical and electronic testing devices to inspect and test instrument and system operation and diagnose potential faults.•\tMaintain accurate and thorough records of customer interactions, claims, and resolutions for reporting and analysis purposes in company CRM. •\tCommunicate effectively, breaking down complex details into easy step-by-step instructions for correcting technological issues. •\tAbility to work independently, efficiently, and effectively.•\tExceed customer expectations by understanding and anticipating current and potential needs.•\tOccasional on-site visits may be required at client sites.•\tOccasional on-site training for additional service center technicians.
Qualifications for the role2 or more years of experience in Electronics/Electromechanical technician/technology. Proven ability to read circuit diagrams and mechanical drawings.Knowledge of fluid dynamics. Strong problem-solving skills.Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.Advanced level of ability to use Microsoft Office 365 products.Exceptional attention to detail.Be an adaptable team player.Ability to travel in Canada and out of the country.Valid Passport and Drivers License.
BenefitsRetirement planAccident insuranceHealthcare planWellbeing programMore about usABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.