At IPS Packaging & Automation, we’ve been transforming packaging for nearly 50 years, delivering cutting-edge solutions that keep businesses of all sizes across the country — from major automotive manufacturers to neighborhood retailers—moving forward. From humble beginnings in 1976 with a single warehouse in Greenville, SC, we now operate in over 17 locations across the country and are looking to expand our footprint further. Our approach combines deep industry expertise with a knack for problem-solving, crafting innovative, cost-effective solutions that protect everything our customers ship. Beyond offering a full range of packaging supplies, we go the extra mile with value-added services including design, engineering, equipment sales and support services. A 2nd generation veteran-owned company that cares deeply for its teammates, IPS is driven by a passion for excellence and fosters a dynamic, performance-driven work environment where careers can soar. Whether you’re a customer or a candidate, let’s grow together! We are you looking for a skilled Service Technician to join our Equipment, Parts & Service team to help us achieve our goals. To support our growing Charlotte, NC and surrounding area, you will be responsible for: + Diagnose and repair packaging equipment for new and existing customer base + New equipment start-up services + Promote planned maintenance programs + Work closely with sales on recommending new equipment solutions + Make quality service calls on customers and prospects + Work closely with equipment manufactures on repairing and maintaining equipment + Repair and service administrative duties i.e., computer, work-flow, & pricing duties Our ideal candidate will have: + 2 or more years of technical service experience + High School diploma or equivalent + PC proficiency in Microsoft-based programs and internet skills + Strong interpersonal, time management and communication skills + Self-starter and motivated to work independently + Ability to deal with a variety of customers in a highly professional and diplomatic manner We are proud to offer you our total rewards package to included: + Extensive industry and Product Training + Competitive compensation + Bonus and performance-based award potentials + Healthcare and insurance programs + Retirement savings + Paid Holidays, Vacation and Volunteering Time Off Our goal is to provide pride, ownership and positivity in all areas of our work environment. By taking care of our people, they will take care of our customers accordingly and produce quality results. To learn more about us please visit our website at www.ipack.com or follow us on Twitter at https://twitter.com/IPSpackaging.