**Connect with Quadient** At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. **Your profile** + Actively promote Quadient products and services to enhance customer engagement. + Deliver high-quality service and support for Quadient Canada products during customer site visits. + Manage and execute onsite installations, repairs, and maintenance with precision. + Diagnose technical issues and implement effective solutions promptly. + Educate customers on optimal utilization of equipment/products. + Manage inventory of replacement parts and essential equipment diligently. + Stay abreast of technological advancements, regulatory requirements, and engage in continuous professional development through company-sponsored training and external learning opportunities. + Generate timely and detailed service reports to ensure records are maintained accurately. + Document all installations and repairs meticulously. + Adhere strictly to the company’s established procedures and protocols. + Achieve or surpass established key performance indicators in field service. + Foster cooperation within the technical team and share knowledge across the organization. + Understand customer needs and provide tailored recommendations. + Develop and maintain positive relationships with customers to bolster customer satisfaction. **Qualifications & Experience:** + Bilingual proficiency in English and French is essential. + Demonstrated experience in Field Service is highly advantageous. + Team-oriented, with a passion for delivering exceptional customer service. + Skilled in troubleshooting, testing, repairing, and servicing technical equipment. + Experience with copier machines, printers/scanners, ATMs, PCs, appliances, or vending machines is beneficial. + Excellent verbal communication skills, with a keen ability to listen and respond to customer needs. + Strong interpersonal skills, capable of building and maintaining positive relationships. + Effective time management skills to handle appointments and maintain schedules efficiently. + High organizational skills with a developed sense of urgency and the ability to prioritize tasks. + Capable of working independently with minimal supervision. + Must possess a valid driver’s license and have a commendable driving record; ability to travel within assigned territories is required. + Physical ability to lift up to 20 kg and participate in dual lifts up to 68 kg. This position has a salary range of $43,400.00 - $50,000 CAD Annually _Quadient CXM Canada, Inc. and Quadient Canada, Ltd. have standard ranges for all Canadian_ **_-_** _based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed._ Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. **Rewards & Benefits** **Flexible Work** : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. **Endless Learning:** Access global opportunities for growth through our 24/7 online learning platform. **Inclusive Community:** Join diverse communities and engage in our Philanthropy program. **Comprehensive Rewards:** Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. **Caring for Wellbeing** : Access our complimentary employee assistance program for mental health support. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics. *This includes being an Affirmative Action Employer in the United States. **People. Connected.**