Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
\nThe Lead Technician Level IV directs System Technicians for day-to-day work, including scheduling, work assignments, priority setting, and problem resolution for component-level corrective maintenance on components from Ticket Vending Machines (TVMs), Ticket Office machines (TOMs), Gates, and Validators.
Responsibilities
Act independently to determine methods and procedures for new assignments.
\nResponsible for spares management, including replenishment.
\nConsistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
\nMakes recommendations for new procedures and contributes to developing concepts and techniques.
\nInteracts with the Customer and Vendors to resolve outages, failures, coordinate changes and updates.
\nActs as a facilitator and team leader
\nCompletes complex tasks in practical ways.
\nProvides technical on-site maintenance and support for new and existing systems.
\nReceives little instruction on day-to-day work and general instructions on new assignments.
\nWorks on problems of diverse scope where data analysis requires evaluation of identifiable factors.
\nDemonstrates good judgment in selecting methods and techniques for obtaining solutions
\nThis job may include any aspect of field support and is not limited to system hardware and software.
\nPerform component and board-level maintenance of all TVMs, TOMs, Gates, and Validators components. Perform required corrective maintenance, document all activities on the computer using various programs, assume responsibilities for maintaining Shop Inventory, use computer skills to include MS Word & Excel, and perform Light administrative duties (Entering Service Report data).
Requirements
Hold a High School Diploma
Have electrical/mechanical troubleshooting skills
Possess customer service skills
Demonstrate mechanical skills
Have reliable transportation and a valid driver’s license
Can work 5:30 AM-02:30 PM or 01:30 PM-09:30 PM shifts
Able to be on call for weekend work
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
\nIn this role, you can expect the following working conditions:
\nOnsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
\nWorking For You
\nPerks and rewards designed for you:
\nHealth and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
\nRetirement Savings: We will support you as you save for your future.
\nEmployee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
\nCareer Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
\nPaid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
\nPaid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
\nGreat Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
\nJoin Us
\nAt Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
\n\n Bring your authentic self to work \n Grow and thrive, both personally and professionally \n Make a difference with our clients, in our communities, and with the millions of people we support \n\nWhen you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $20.31-$25.38.
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
\nFor US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.