Service Trainer DE Last Updated Date: Oct 15, 2024 Location: DE Company: Doosan Bobcat EMEA (Germany) Job Information Position Summary: The Senior Service trainer is responsible for the technical training for all Doosan or Bobcat products: - Manage the development of Service / Technical Training material (student material/teacher material in English) to meet the pedagogic targets and expectation from the Product Service manager - Develop/build new pedagogic training tools such as online training, simulators, dynamic schematics, evaluation forms... - Work with Product Service Managers and Engineering from factories to develop training material - Conduct effective Training in English and local languages in EMEA Region. -Coach Service Trainer and/or Service Trainer junior Role & Responsibility Development: + Gather input from students, Doosan field people and Product Service Manager to identify new training needs and provide feedback to training organization managment Conduct training: + Execute one week technical trainings in the training center (Dobris ) and in the field for Doosan or Bobcat equipment Manage training material development: + Manage the development of training material: + Setup clear training courseplan + Manage collection required input + Createnew uptodate training material in English and local language + Develop on-line training material & diagnostic workshops + Issue regular status reports Keeping himself up to date: + Assimilating the technology of new products in coordination with Aftersales and Engineering Coach the Service Trainer and/or Service Trainer junior : + Share experience and best practice in: Technical and Product knowledge, Training delivery technics, Training design Manage and organize local training : + Gather the needs, secure the content in accordance with the local training agreement, the certification program and the administrative requirement Job Requirement + Education & Qualification: Engineering - Engineering + Experience: 7>10 years + More than 10 years experience as Service Trainer for a Construction Equipment manufacturer of which min years for Heavy Equipment and 5 years for Compact Equipment + Field experience (repair – troubleshooting) – Dealer network experience + Mechanics / didactic + Heavy / Compact construction equipment knowledge + Willingness to travel frequently throughout the region. + Excellent English + Local Language(s) + Very good Computer skills (Powerpoint, Word, Excel) required. + Any knowledge of additional graphical packages or simulation tools is a plus (Adobe Photoshop, Adobe Captivate,Articulate Story Line...) + Good communication skills, verbal and written. + Open minded to multiple cultures + Ability to adopt new training techniques and use new training tools + Global Breadth: Multi-Country (> One Country) + Travel Standard: 25 - 50%