Discover where complex meets meaningful as a Service Transition and Onboarding Consultant in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working.
As part of the successful and expanding Business Consulting and Service Advisory Practice within GTO UK, we are seeking a Service Transition and Onboarding Consultant to support clients in the onboarding of new suppliers and services into existing ecosystems. This role will be pivotal in ensuring smooth transitions while adhering to both ITIL and SIAM frameworks. The consultant will work alongside clients to ensure the successful integration of new services or suppliers, managing every stage of the transition and delivering solutions that meet the clients’ business objectives.
This role involves working in complex, multi-vendor environments where you will draw on your experience in service transition, onboarding, and operational management to ensure that new services or suppliers are seamlessly integrated into established service delivery ecosystems. You will support clients through the full lifecycle, from planning to design, through to deployment and into operational readiness, ensuring that both ITIL best practices and SIAM principles are applied effectively.
We are looking for individuals with strong experience in service transition and supplier management, who can demonstrate an ability to manage relationships and ensure successful onboarding. Consulting experience is desirable, but not essential, although you must be confident in engaging with clients and articulating your service management expertise clearly.
Key Activities:
• Manage and oversee the transition and onboarding of new services or suppliers into existing client ecosystems, ensuring alignment with SIAM and ITIL frameworks.
• Lead the development of transition plans, ensuring that new services or suppliers meet predefined service requirements and are seamlessly integrated into existing processes.
• Support the design and implementation of target operating models, with a focus on service readiness, operational support, and the long-term sustainability of new services.
• Act as a liaison between clients and suppliers to ensure that onboarding activities are aligned with the client’s overall service management strategies and goals.
• Provide subject matter expertise in service transition and onboarding, offering strategic advice and hands-on support to ensure smooth handovers from project teams to operational teams.
• Conduct service readiness assessments, ensuring that all necessary criteria are met before new services or suppliers are transitioned into live operations.
• Collaborate with client stakeholders to ensure smooth communication and coordination between internal teams, suppliers, and service providers throughout the transition lifecycle.
• Use SIAM best practices to ensure that multi-vendor ecosystems are managed effectively, fostering collaboration between different suppliers to maintain service performance and accountability.
• Support continuous improvement initiatives post-onboarding, identifying opportunities to optimize service performance and supplier relationships.
• Produce high-quality reports, transition plans, and other documentation to