Service Watch Team Leader Bedworth Full Time September 30, 2024 Find out more Service Watch Team Leader

Service Watch Team Leader

Salary: £28,000 per annum + Annual discretionary bonus
Contract: Permanent, full time
Location: Bedworth (Hybrid or Remote)

Hours: Monday- Friday, 9am-5pm

Are you a highly, driven people leader who has a passion for coaching and developing your teams to achieve fantastic results?

Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?

We are now excited to be recruiting a Team Leader for our Service Watch department.

The Service Watch Team Leader will be responsible for leading the Service Watch team and day to day performance of our external Service Providers.

Key responsibilities:

Lead, motivate and develop the Service Watch team with a focus on providing excellence in service delivery while maximising productivity. Ensure the Service Watch team and our client main point of contact are customer focused and support the delivery of a market leading, cost effective and timely repair service Target customers who require support utilising all data available across all OEM Work directly with Client Service Management Team to manage manufacturers. Embrace best practice, innovation, continuous improvement and meets regulatory and legislative requirements. Develop and implement Operational Processes and Orbit system changes that will deliver, Repairer Service Level Agreement (SLA) and D&Gs policies, procedures and service standards Contribute to the development and evolution of operational processes, ensuring that they are consistent and compliant to D&Gs Target Operating Model (TOM), Repairer Service Level Agreement (SLA) and D&Gs policies, procedures and service standards. Maintain, assist and support the links between all the functions within Operational Services and other Departments. 

About You

To be successful in this role, you will have:

Experience in KPIs or claims management An understanding of cost and quality management. Effective interpersonal, written and communication skills at all levels, both internal (to Director level) and externally. You will be highly organized with the ability to priorities tasks effectively The ability to adapt to sudden change Ideally you will have experience within Consumer Electronics, Domestic Appliance or Central Heating sectors. Passion, drive and capability to become a leader of leaders

The culture at Domestic at General is creative, fast-moving, and exciting as we are going through a period of transformational change where customers are at the heart of everything, we do… do not miss an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

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