Service Writer

Bring your customer-oriented skills and mechanically inclined-experience to LC Staffing!  Let us showcase you to a successful, dedicated and fun team who is looking for the best Service Writer in town to join up with them!

As a Service Writer, you will build and maintain good relationships with customers, be a team player with your co-workers, and problem-solve with the best of them.  You will need to understand the customers' needs and communicate to the technicians and staff.
 

Pay: $20 to $24 / hour, depending on experience
Schedule: 

Monday through Friday Weekends when scheduled
Benefits: Comprehensive Benefits Package Available Employee Discounts Paid Time Off without a waiting period!

Responsibilities:

As a Service Writer, you will be responsible for initiating services and repairs by describing performance problems and service requests Review customer accounts and report changes to internal staff Verify warranty coverage, write repair orders, and maintain customer accounts Serve as a liaison between the customers and technicians, ensuring technicians understand the customer's needs and the requested/recommended service/repairs are understood by our customers Inspect the units with our customers, verify unit information, obtain photos, and communicate any additional repair and service needs to the customer based on inspections Schedule appointments, input repair orders (ROs), monitor service progress, calculate charges, and process payments Keeping customers informed of service specials, completion times, and service expenses

Skills/Qualifications

A team player who is focused on providing exemplary customer service Must have good communication and problem-solving skills Be able to multitask in a fast-moving environment Good understanding of mechanical /technical knowledge Great organizational skills Acceptable driving record Driver’s license (Required)

Experience/Education

1-2 + Years Previous Service Writer experience is preferred High School diploma or GED required

Get in touch! Call or text 406-752-0191 to reach Jared in our Kalispell LC Staffing Office.


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