Service Writer
Job Description
Essential Duties and Responsibilities:
Maintain updated records of service/warranty practices for vendorsQualification and processing of all warranty claimsMonitor vendor response to warranty claims and ensure necessary action is takenEnsure proper company procedures are followed for all warranty claimsMaintain inventory on service related productsNotify company personnel of any changes in warranty/service proceduresEnsure proper compensation is paid from vendors for warranty work performedInterpret inspections to determine parts and services requiredManage communication between customers and technicians, sales professionals, and installers.Effectively use software to keep detailed notes. Generate pricing quotes for repairs including time, cost, and labor estimates. Present quotes to customers in a professional manner.Follow up with customers to ensure satisfaction.Other related duties as assigned.Qualifications
Service Writer
To preform this job successfully:
High school diploma or general education degree (GED);or one to three months related experience and/or training;or equivalent combination of education and experience.Proficient in software such as CRM and MS Office OverviewService Writer
We are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts.
For compliance purposes for NYS transparency, the expected salary range is $22.00 - $25.00. Compensation will be based on experience and other factors permitted by law.
Service Writer - Responsible for reviewing, ordering, scheduling, writing, and communicating service requests from start to finish.
As a Service Writer at RBS, you will have:
Amazing people to work with that help you succeed.Work/life balance with a culture of kindness and respect.Company-hosted family events.Rewarding careers with supportive management. Participation in philanthropic activities in the community.Professional Development | On-site & virtual trainingStability from our long history of success and growth.Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & moreThe opportunity to grow your career and move up the ladder!Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.
EOE, including but not limited to disability and veteran status.
For more info, please call 631.591.8100
Service Writer
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