Serviceability Expert

As we progress with the Serviceability Transformation of our company, we’re looking to onboard a Serviceability Expert to deploy our Serviceability Guidelines across the Product Lines of Business. Joining the Serviceability Excellence Chapter, they will be accountable for the deployment of the transformation within the Power Systems Division, specifically on Medium Voltage Offers. As the team is quickly evolving, they will have to adapt to the current needs of the team as well as prepare for the future operating model. The right candidate for this challenging role will work most of the time with counterparts in China, although part of their time will be exchanging with colleagues in Europe, India or North America. If you are capable of seeing our products from a services standpoint, and our services from a product standpoint, this job may be for you.

 

 

Main Responsibilities\:

 

·  Lead the deployment of the Serviceability Guidelines at Squad / Project level for Electrical / Mechanical, Digital and Circular Services

·  Drive the technical and business enablement of Services through Product development

·  Facilitates the collaboration between Services and Product Squads

·  Trains the Product LoB community on Serviceability

·  Assesses offer Serviceability and provides technical / design recommendations to the Product Squads

·  Identify the roadmap of projects within the MVO LoB susceptible to have an impact on the Services growth ambitions

·  Participate in the innovation phase of the Offer Creation projects prescribing features and specifications that will enable future services

·  Drive the engagement of Services within the Product LoB projects with a growth mindset

·  Influence the product design through the Service specifications implementation

·  Evaluate Services stakes and revenues linked to offer development and offer optimization from the Product LoBs

·  Reveal the customers’ needs related to the offer serviceability and ensure the integration of these needs in the offer specifications

·  Participate in the life of the Agile Squads of the Offers LoBs as member of the Serviceability Excellence Chapter, representing the voice of the Services LoB

·  Define and lead the preparation of the Services trainings for new offers, size application opportunity by geography and ensure regional implementation

·  Identify early actions on withdrawal of existing offers and communicate with the Services stakeholders in the End of Commercialization of the offer

·  Develop the Project Management Plan for Service deliverables, aligned with the offer launch plan

 

Interaction\:

Product LoBs\: Product Owners, Scrum Masters, Designers, Quality and Industrialization Leaders, EcoDesign LeadersServices Squads\: Product Owners, Marketing Managers, Scrum Masters

 

Key Metrics\:

Services Business Cases ratios attached to Product Business CasesServiceability index for product portfolio

Profile\:

Strong knowledge and experience in Products & Services’ Customer ApplicationsPresentation and training skillsHigh power of collaboration, influence, and assertivenessTechnical background and field or design experienceStrong initiative and self-motivationCritical thinking and problem-solving skillsPlanning and organizingDecision-making, renunciation managementAbility to work cross-functionally with other departments  Ability to multi-task and deliver high quality results.Strong synthesis capabilities and analysisSolid background in Medium Voltage (Technical, Industry, R&D)Fluent English is a must, both written and spoken