An employer is seeking a ServiceNow Administrator to work in Charlotte, NC. This position will be a hybrid role, spending two days in-office and three days remotely during the week. The position has a number of responsibilities; this person provides support and configuration for packaged and custom applications, ensures best practices and standards are being followed, makes suggestions for improving the development process, and performs day-to-day administration of the ServiceNow platform. Overall, this includes configuration, designing, coding, testing, correcting, and documenting complex programs and scripts from agreed specifications, and subsequent iterations, using agreed standards and tools, to achieve a well-engineered result. The Administrator is also responsible for acting as a ServiceNow subject matter expert amongst an application development team to ensure delivery of applications based on detailed specifications.



- Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies

-Design, code, test, deploy, maintain, enhance, and support software systems

- Work with business customers and IT business analysts in translating requirements into plans and specifications

- Work in a team-based environment, communicating effectively with all levels of staff and management

- Identify business and system requirements

- Produce design and other technical documentation

- Design and code reviews for components produced by self and other teams

- Provide work estimates to project team and lead

- Provide technical leadership, coaching and mentoring to team members

- Out-of-the-box and custom development, configuration, and testing, including developing customizations in ServiceNow to meet project objectives and business needs

- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices

- Learn about the existing process design and implementation of Service Catalog, Incident, Problem Change and Release Management workflows

- Monitor health, usage and overall compliance of ServiceNow and its applications

- Coordinate application and platform upgrades



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