The ServiceNow Administrator will report directly to the Product Owner for ServiceNow. This role will mentor other ServiceNow Administrators to help them master the platform and provide continuous service improvements to the platform. The admin must understand its modules, such as Incident Management, Change Management, Problem Management and CMDB. The admin must be able to create workflows, configure forms and manage user roles; Enhance scripting abilities; familiar with JavaScript and know how to write efficient client-side scripts, business rules and server-side scripts using Glide API.
The ideal candidate will have extensive experience in guiding people to understand, manage and support the ServiceNow platform. They must be able to articulate technical concepts and workflows in a clear, easy to understand way for end users. They must be able to troubleshoot platform specific issues and have experience fixing them. They must have an already strong understanding of database concepts like tables, relationships, queries and reporting. They must have experience in collaborating with other teams like IT, Dev, HR, etc.
They must understand scoped vs global applications; is familiar with standard ServiceNow release processes to promote code via update sets and/or from Github to QC/UAT/Production; follow and adhere to processes for support of scheduled ServiceNow upgrades/security patches; understand the platform components and how they can be utilized to achieve a desired result; learn and follow the Consilio JIRA workflow processes required.
The right candidate will be an energetic self-starter who is a ServiceNow expert.
Responsibilities Certified ServiceNow System Administrator preferredDevelop ServiceNow software solutions using JavaScript, Web Service, HTML and CSSWork with Service Asset & Configuration Mngt teams to deliver expanded Discovery functionalityAble to develop and deliver custom portal web pages in ServiceNow using Bootstrap and Angular JS JavaScript frameworksManage CMDB health to support Assets and ConfigurationConfigure and create notifications, UI pages, UI macros, scripts, etc in ServiceNowResponsible for application support and operational activities, code migrations, replications, patching, upgrades following company policies and standardsCreates and maintains process and knowledge documentation needed for ServiceNow Admins and/or end usersUtilize ServiceNow import templates for loading of dataData extract from ServiceNow into import template format or other reporting formatsManage the setup, administration and configuration of field system support application and toolsUnderstand new ServiceNow features and unused module functionality to drive platform expansion and adoptionStay abreast for ServiceNow updates how it impacts what is in production and any deprecated functionality that must be accounted for4+ years of IT experience on application operations in a large-scale complex environment Qualifications Bachelor’s degree in computer science, Data Analytics or equivalent experience.
Minimum Experience Requirements:
4+ Hands-on experience as ServiceNow Administrator. This includes CSM, ITSM, HR Service Delivery, ITAM, ITOM, SecOps modules within ServiceNowExperience with Flow Designer, Process Automation Designer, Activity Definitions and building of custom SpokesSolid proficiency in JavaScript, HTML, CSS, and REST APIs within the context of ServiceNow development and experience working with Integration HubExperience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, SFDC, ADP, UKG, HubSpot is a plusHigh level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.A capacity for working with minimal supervision in complex projects with considerable responsibility.Extensive experience designing and developing playbooks within CSM using the CSM Agent Workspace Thorough knowledge of SDLC.About the Company:
Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spend, minimize risks and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients.
We are problem solvers. Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world. That knowledge also fuels our own technology innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.
Consilio’s True North Values
ExcellenceWe strive to make every client our advocatePassion
We DO because we CARECollaboration
We win together through teamwork and communicationAgility
We flex, adapt and embrace changePeople
We value, respect and invest in our teammatesVision
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
www.icims.com