At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of ServiceNow Application Manager, we'll count on you to:Serve as the primary strategic planner, vendor liaison, and advocate for applications (applied technology of a group of products/applications/software tools) that satisfy a Core Business Functional (CBF) area in the company.Work with CBF, understand their needs, define requirements, and develop application strategy to address those needs.Manage and optimize the ServiceNow environment, ensuring it meets the evolving needs of the business.Oversee the implementation, configuration, and maintenance of ServiceNow modules, including Incident, Problem, Change, Service Catalog, and CMDB.Collaborate with stakeholders to identify opportunities for automation and process improvement within the ServiceNow platform.Ensure the ServiceNow platform is aligned with ITIL best practices and organizational standards.

Required Qualifications
Bachelor's degree in Computer Science or closely related field, or combination of education and relevant experienceA minimum of 5 years application management experience, including management of multiple concurrent projectsExperience in working with business users to establish priorities and manage expectationsExperience in application development and administration desiredExperience in web-based or portal development Excellent client service, interpersonal and communication skillsSelf-starter, with the ability to handle multiple tasks and deadlines with minimal supervisionStrong verbal and written communication skills and capable of performing tasks in a dynamic environment many times working under tight delivery schedulesEngineering and/or Construction background a plusAn attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ , People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.