Job Family:

Software Development & Support

Travel Required:

None

Clearance Required:

None

What You Will Do:

The Service Now Architect is responsible for the design, architecture, implementation and administration of Service Now functionality in support of documented business needs.  The goal of this individual will be to maximize Guidehouse’s investment in the Service Now platform and ensure that the capabilities are being utilized to their fullest. This position will report to the IT Director of Enterprise Applications and own the services of supporting the Service Management for IT and the rest of the Enterprise.

What You Will Need:

Bachelor's degree in Computer Science, or related field or Equivalent ExperienceMinimum 5 years of ServiceNow experience including implementation of new modules/functionalityExperience with Software Development Lifecycle methodologies, deliverables, and controlsExcellent verbal and written communication skillsCollaborates with business clients and stakeholders to document business requirements and create both functional and technical specifications.  Provides estimates and task planning as needed to support business cases and portfolio prioritization.Applies technical knowledge and experience to recommend solutions that achieve business requirements.Designs or modifies procedures to solve complex problems considering system availability, capacity, operating schedules, and business results.Documents applications in support of policy compliance.Assesses software releases and documentation to optimize upgrades, enhancements, and changes to applications with consideration for interfaces and architecture.Designs, develops, tests, and implements functionality in accordance with best practices and the system development life cycle.Responsible for quality assurance of Service Now.Performs as project leader for small projects with limited duration.  Directs and monitors the work of team members.Stays current with software development technology advances to enable production support and incident resolution that meets service level agreements.Interfaces with IT disciplines, vendors and professional services providers to ensure service level achievement.Produces work plans in support of project deliverables.Responsible for achieving project budget, schedule and functional objectives.

What Would Be Nice To Have:

Strong analytical, problem-solving skillsAbility to work effectively in a team environment while remoteStrong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levelsDesire to learn, grow, and seek increased responsibilityAbility to self-direct, prioritize, and manage multiple tasks and demands

The annual salary range for this position is $131,600.00-$197,400.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Student Loan PayDown

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.