Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of ServiceNow Business Analyst – Assistant Manager - English–Remote RO.

We are looking for someone with a good level of work experience in ServiceNow with proficient overall understanding of ServiceNow, SecOps module in particular and CMDB.

GENERAL RESPONSIBILITIES
• Work Agile as part of the Thread Response Product Team (as part of Cyberdefence Operations) in 3-weeks sprints.
• Document business requirements through workshops and analysis.
• Translate business requirements into ServiceNow functional and technical specifications for development.
• Work with the Developers, Process Specialist, Tower Lead and overall Product Team to analyze existing business processes and identify areas for improvement and automation within ServiceNow SecOps.
• Collaborate with the Orchestration team to design, develop, and implement customized ServiceNow applications and solutions.
• Identify global requirements to develop and expand the ServiceNow environment
• Define configuration of ServiceNow applications, modules and workflows.
• Define and perform test plans/scenarios in partnership with other parties to ensure the quality and functionality of ServiceNow Solutions.
• Participate in ServiceNow Platform upgrades and implementations.
• Gather detailed information from stakeholders to understand their needs and expectations.
• Support and troubleshoot issues related to ServiceNow applications and modules within allocated scope while collaborating with the Orchestration Team.
• Collaborate with cross-functional teams to understand and address business needs, ensuring alignment with ServiceNow best practices.
• Assist with the documentation of processes, procedures, and technical designs for ServiceNow solutions.
• Identify gaps between current capabilities and desired outcomes, proposing solutions to bridge these gaps.
• Deliver data analysis and reports on demand from Account management or Client.
• Create presentations for Ops, leadership, or client meetings on analyzed data and trends.
• Raise proactive flags on trends that might impact operations or the Client.
• Support and participate in transformation projects.
• Participates in process meetings if required, ensuring that the actions discussed are fulfilled.
• Can be required to deliver technical trainings for upskilling back-up resources on the tools in scope of this JD, at the request of the manager.
• List of responsibilities may be adjusted over time as new responsibility shifts from client to Genpact and new scope is added.

OTHER RESPONSIBILITIES
• Participate in training and professional development activities to enhance skills and knowledge in ServiceNow development.
• Proactively identify opportunities for process optimization within the ServiceNow environment.
• Contribute to the development and maintenance of ServiceNow development standards, guidelines, and best practices.
• Implement measures to improve data accuracy, consistency, and integrity within the ServiceNow platform.
• Assist in managing changes within the organization by preparing impact analyses and communication plans.
• Ensure projects stay on schedule by tracking progress against milestones and deadlines.
• Self-motivated, must be proactive and can work both independently and collaboratively with colleagues and client stakeholders.
• Strong desire to learn and develop new skills.
• Problem solving attitude and client oriented.
• Responsible, mature, and reliable behavior.
• Customer centric – ability to handle difficult interactions.
• Ability to respond to and deal with a range of ad hoc queries/requests.

QUALIFICATIONS

• Experience with ServiceNow development, including configuration, scripting, and customization is a plus.
• Familiarity with Security Operations (SecOps) and CMDB processes and frameworks
• Understanding in web technologies such as HTML, CSS, JavaScript, and XML.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Basic knowledge of Agile methodology is plus.
• ServiceNow certification(s) (e.g., Implementation Specialist) is a plus.

REQUIERED EDUCATIONAL BACKGROUND
• Bachelor’s degree in computer science, Information Technology, or a related field is a plus.

The presented job description is not absolute and cannot include all the responsibilities of an employee. The employee can be requested by the manager to perform other tasks necessary to reach the company’s objectives.

What can we offer?

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural and diverse environment with employees from over 30 countries.
• Genpact supports professional trainings and great career development opportunities.
• Free access to our award-winning learning platform.
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.