The Opportunity:
CACI is seeking a highly motivated and experienced Business Requirements Analyst with strong ServiceNow expertise to join our dynamic team. In this pivotal role, you will bridge the gap between business needs and technical solutions, leveraging the ServiceNow platform to drive efficiency and innovation. This role offers an exciting opportunity to drive digital transformation and process improvement in a fast-paced, collaborative environment. Join CACI and help shape the future of IT service delivery through innovative ServiceNow solutions.
Responsibilities:
Collaborate with stakeholders to gather, analyze, and document business requirements.
Translate complex business needs into clear, actionable user stories and technical specifications
Facilitate workshops and meetings to elicit requirements and build consensus among diverse stakeholders
Work closely with development teams to ensure accurate implementation of requirements Conduct in-depth analysis of current business processes and identify opportunities for improvement and optimization using ServiceNow capabilities
Design and implement ServiceNow solutions to address business needs.
Design and optimize workflows within the ServiceNow platform
Create detailed functional specifications and process flow diagrams
Perform user acceptance testing and validate that solutions meet business needs
Conduct user training.
Provide ongoing support and maintenance for ServiceNow implementations.
Stay current with ServiceNow updates and best practices, recommending new features and functionalities as appropriate
Collaborate with cross-functional teams to ensure successful project delivery.
Support IT Project Manager and Scrums
Qualifications:
Required:
TS/SCI Clearance with Polygraph.
BA/BS degree and 7 years of experience. In lieu of a bachelor’s degree 9 years of experience if AA/AS, or 11 additional years of experience with HS diploma.
Extensive experience decomposing ServiceNow requirements and workflows, as well as excellent understanding of the ServiceNow suite of applications.
Proficiency in process mapping and documentation tools.
Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management.
Experience in scrum and agile frameworks for development to include task management performing stand-ups and sprint reviews, gathering requirements, and creating documentation.
Experience applying ITIL 4 practice
Excellent interpersonal skills with proven ability to team with industry partners.
Fully capable with the Microsoft Office suite (Excel, PowerPoint, Word, & Outlook).
Ability to estimate work effort requirements efficiently and appropriately.
Ability to communicate effectively in a fast-paced environment.
Strong public speaking skills and professional demeanor required.
Strong analytical and problem-solving skills.
Desired:
Backend development experience with JavaScript’s programming language
ServiceNow certification
ServiceNow development
ITIL 4 certification
Scrum Master certification
Release Train Engineering experience
Project management experience
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.________________________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$103,800 - $218,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.