**About Capg** **emini** Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided every day by its purpose of sparking human energy through technology for an inclusive and balanced future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. As we use cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society for a more inclusive, balanced future. Get The Future You Want | www.capgemini.com **About Cloud Infrastructure Services (CIS):** CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, leading complexity, and encouraging adaptability. Working across sectors in 50 countries, our 30,000 cloud professionals apply our best-in-class expertise with cloud leaders to offer tailored, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Using our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s dynamic business environments, driving forward business value so they get the future they want. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys. Our five key service areas are: 1. **Cloud Services:** Exploiting the cloud at speed and scale 2. **Employee Experience Services:** Making the “future of work” work for our clients 3. **Cybersecurity Services:** Securing Foundations to Create Open Futures 4. **Enterprise Service Management:** Taking charge of complexity to drive business value 5. **Infrastructure Services:** Leading and modernizing IT estates Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Please be aware that Capgemini may collect your image (video or screenshot) during the interview process. That image may be used for verification, including during the hiring and onboarding. **Job Title:** ESM/ServiceNOW COE Architecht **Location:** Atlanta, GA **Travel:** 25% **Job Description:** This is a client facing role in the COE (Center of Excellence Organization) which serves as a hub for deep expertise driving business growth. This role will work closely with clients, partners, and other business units to identify digital transformation opportunities. The role needs an understanding the client’s business needs and clearly writing and translating the SOW (Statement of Work) to the successful delivery of the Project. The candidate will be encouraged to craft opportunities, solution, and price.. This role participates in project delivery to guide expertise as required and ensure what was solution-ed and promised to client is delivered as crafted and identify additional transformation opportunities. The COE team member will continuously monitor trending in market opportunities and will develop and drive cases to support enhanced capability/service/offer development. This role provides thought-leadership and engage in the publication of white papers, articles, podcasts, and participate in industry conferences. This role requires deep expertise in ServiceNow Platform, Service Integration, consulting skills, and good understanding of how the technology can address client needs! **What You Bring:** **Requirements:** Experience working with C-level and Executive level Business and IT partners. Strong analytical, problem-solving, and critical thinking abilities Excellent time management and communication skills Excellent listening, written, verbal skills. Excellent presentation and facilitation skills. 6 years ServiceNow experience 12 years Consulting experience Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients. Comfortable facilitating group discussions and leading client strategy and design activities Be willing to learn, grow and stretch into new roles and different industries/domains. Have a fully flexible approach to working hours and working away from home during the week; willing to work nationally, with the potential to work internationally if desired. A good appreciation of the cost drivers in systems delivery and operations and the commercial consequences of the technical decisions made by you and/or others. Ability to develop productive client relationships at different management levels and identify and develop opportunities for new business. In depth understanding of ITIL framework, Certification preferred. ServiceNow Implementation Specialist Certification in at least two areas i.e., ITSM, ITOM, ITBM, CSM, HR, SecOps, IRM ServiceNow Certified System Administration Certification ServiceNow Certified Master Architect preferred **What we offer:** Your career matters to you and is important to us too. Because your goals and needs are evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums. We promote a culture of diversity. We believe working with hard-working individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and chips in to help our clients. Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships. Capgemini is committed to building a workforce of employees with a diverse group of backgrounds and work experiences. Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law §Please be aware that Capgemini may gather your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _ServiceNOW COE EUS Enterprise Architect_ **Location:** _GA-Atlanta_ **Requisition ID:** _073067_ **Other Locations:** _US-IL-Chicago, US-TX-Dallas_