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To make a difference with us, all you need to do is bring your human best.

 

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Learn more: jti.com

 

 

 

ServiceNow CSM Solution Architect

 

 

ServiceNow Platform Architect is responsible for designing and governing ServiceNow CSM solutions, which are scalable, integrated, compliant, and aligned with business needs; guides technical teams, and ensures delivery excellence across the platform.

 

Position:

 

Translate business requirements into well-architected ServiceNow solutions Design and oversee complex integrations between ServiceNow and external systems Provide technical direction and mentorship to developers and administrators. Review solution designs for adherence to architectural standards and performance best practices Work closely with business process owners, business analysts, enterprise architects, and project managers to ensure alignment between solution capabilities and business needs Act as a trusted advisor on ServiceNow capabilities and roadmap evolution Proactively analyze technology trends & JTI business demand to identify upcoming opportunities Support project estimation, solution validation, and delivery planning Oversee technical implementation and ensure timely resolution of architectural or design issues; Review and sign off on developed solutions at the key quality gates. Maintain a high level of expertise through learning, conferences, customer focus groups, etc.

 

Requirements: 

 

University degree in IT or equivalent 5+ years of IT working experience in multinational companies 4+ years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers Expert knowledge of the ServiceNow CSM module. Good understanding of solution architecture concepts, standards, and patterns, experience in the technology selection process  Strong experience in ServiceNow Platform Governance and administration, DevOps, and integration technologies Strong development experience in Agile projects Good understanding of technology trends like cloud, analytics, mobility, integration, big data, security, etc. Excellent interpersonal communication, negotiation, and presentation skills, ability to build strong relationships with key stakeholders, and to challenge status quo Ability to deliver on time, follow up promptly on any issues and/or risks identified Team leader experience is a plus Fluent English written and spoken

 

 

 

What to expect:  

 

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.

 

 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

 

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

 

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

 

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

 

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.