The ServiceNow Developer will oversee the configuration of our ServiceNow platform to ensure it meets the needs of our users. We reach a broad range of end users, so we need someone who can develop solutions that make navigation easy to use.
In this ServiceNow Developer, you will work in an Agile Software Development environment will deliver products and services defined throughout the life cycle of the project and resolve post-production deficiencies. You will also, manage and participate in designing and developing ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and potentially ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), Human Resources Service Management (HRSM), and other ServiceNow modules, as required.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
Responsibilities Manage the ServiceNow solution design, development, testing, and go-live supportTransition legacy platforms to ServiceNowUnderstand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementationWork with project resources to define sustainment governance and processesProvide insight and expertise into the ServiceNow platform capabilities and roadmapWork with technical subject-matter experts (SMEs) to identify and refine data requirementsWork closely with business analysts to convert requirements into design and migration stepsWork with customer SMEs and senior leadership to ensure systems requirements are metProvide customer demonstrations and presentations (virtual or in-person) of custom-built ServiceNow applicationsCommunicate with technical and non-technical customers by answering questions related to ServiceNow PlatformUpdate and modify scripts, when necessaryOther duties as assigned. Qualifications Bachelor's degree in computer science, information technology, computer information systems, or a similar field2+ years of working with ServiceNow1+ Years of experience as a Business Analyst / Architect for development and implementation projects1+ Years of experience performing ServiceNow analysis, architecture, and application development or a similar responsibility1+ Years of hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Asset Management, Release Management, CMDB, Knowledge Management, Self-Service Portal, etc.Preferred QualificationsPrior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into productionExcellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow featuresKnowledge of Web 2.0 technologies, such as Java scripting, XML, HTML, Ajax, CSS, JSON, jQuery, AngularJS, etc.Experience with building custom applications in ServiceNow by defining data tables and user interface based on business logicExperience in customer application development and integration on ServiceNow platformIntermediate+ level experience in CMS, Service Catalog, Service Portal, and widget customizationFamiliarity with ServiceNow portalUnderstanding of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)Excellent communication and organizational skillsCompletion of ServiceNow Fundamentals course and certified as a ServiceNowCompletion of ServiceNow Application Development Fundamentals courseCompletion of Scripting in ServiceNow Fundamentals courseServiceNow Certified System AdministratorServiceNow Certified Application DeveloperServiceNow Certified Implementation SpecialistTop Secret Security Clearance.Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.Must possess problem-solving skills.Exceptional communication skills, both oral and writtenAbility to respond effectively to customers with a sense of urgency.Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.Highly motivated with the ability to handle and manage multiple tasks at any one time.Ability to forge new relationships, individual and teaming in nature.Must be a Self-starter, that can work independently and as part of a team.
Our Commitment to you / overview of benefits
Medical, Dental and Vision Insurance; Wellness ProgramFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability optionsBasic Life and AD&D Insurance (Company Provided)Voluntary Life and AD&D options401(k) Retirement Savings Plan with matching after one yearPaid Time Off
Reports to: Program Manager
Working Conditions
Professional office environment.Must be able to work on-site in Rosslyn, VA.Must be physically and mentally able to perform duties extended periods of time.Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.Must be able to establish a productive and professional workspace.Must be able to sit for long periods of time looking at computer screen.May be asked to work a flexible schedule which may include holidays.May be asked to travel for business or professional development purposes.May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range USD $120,000.00 - USD $150,000.00 /Yr. Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs
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