Role ServiceNow Developer            

Purpose                              

The ServiceNow Developer is primarily responsible for the development and administration of client’s IT Service Management environment. Creates complex system configuration, development of custom features and enhancements, and complex report and database query development based on customer requirement.

 

Responsibilities                  

ServiceNow Developer will own the development tasks of the solution based on integration of Service Now. The ideal candidate will understand configuration management principles. They will perform the necessary tasks to design and develop configurations and customizations on ServiceNow platform.

Form & Field dictionary management-for ex. New field addition or modification of existing field. Form/view layout changes, related list addition/modifications Add/modify ACL (considering future scope) Validation of ACL for troubleshooting. Create/update SLA definition, schedules and respective workflows. Creation or modification of the advance transform map scripts. These scripts are important in order to transfer the data smoothly into ServiceNow. Advance Import sets scripts Create/modify Service Catalog and workflow Create Application/module and manage visibility of those. Manage application and forms linking & visibility Build new workflow and customize Out of Box workflows for various applications including Service catalogue /fulfilment request, change management, problem management, service level agreement including custom IT /non- IT applications. Manage and develop various client side objects like Client script, UI policies, UI actions, UI scripts , email scripts, server side objects like Business rules, Script include, Workflow scripts, Schedule, notifications, dashboards, reports Advance level of debugging to resolve issue related to scripts. Custom application development and enhancement

 

Role Pre-Requisites              

The Candidate should have 1- 2 year hands on experience in Development in ITSM tools including ServiceNow. Expertise in application development, Software development life cycle (SDLC)/SCRUM, Agile and an in depth understanding of Cloud stack, specifically. ServiceNow. Client-side programming /front end development will be added advantage

 

Technical Skills                    

Java Script, HTML, CSS, GLIDE SCRIPTING, XHTML, Workflow and UI development, OOPS and Database Concepts,ServiceNow ITSM Application and Service Portal Concepts.

 

Certifications                         

ServiceNow Application developer

ITIL Foundation