We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** You’ll be joining CIBC’s Employee Technology Service - Enterprise Service Management and Automation Development team to foster ideation and impact our digital and agile transformation by enhancing our clients’ banking experience. As a ServiceNow Developer, you’ll be responsible for the technical design, development and integration of cross-functional, multi-platform application systems. _At CIBC we enable the work environment most optimal for you to thrive in your role._ _You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote._ **How You’ll Succeed** + **Collaborative Development** - Contribute to the agile team goals by collaborating with other functional teams, actively participating in Scrum ceremonies and expanding the technical capabilities of the team. Lead the design and development of cost-effective and innovative solutions to meet business objectives while also maintaining existing applications. + **Programming Ability-** Perform and coordinate complex application programming activities within the Scrum team such as developing specifications, coding, testing, debugging, adjusting and documenting in order to ensure successful implementation and maintenance of programs. Design the application's technical infrastructure through specific databases, programming languages, utilities and Test Driven Development (TDD). + **Lead & Influence** - Lead code-review sessions and ensure overall code quality aligns with business and project requirements. Monitor production and user acceptance testing support to troubleshoot complex problems on applications and technologies. Assist in the transformation from Waterfall to Agile methodologies/practices. **Who You Are** + **You can demonstrate experience** in 4+ years ServiceNow experience in development, with a focus in developing custom applications within ServiceNow. You have exposure to the following ServiceNow modules: Incident, Change, Problem, Knowledge, Resource, Asset Management, Service Levels (SLA). You have experience with Service Catalog and Service Portals, as well as building out API integrations and case exchange. You have experience using ITIL best practices in ServiceNow with a focus on ITSM solutions. You have previous experience and knowledge of working within an Agile environment. + **It would be considered a strong asset** if you have exposure to ServiceNow design, a JavaScript development background, Knowledge of Python programming language, exposure to MID servers and an understanding of Cloud Services. You hold the following certifications: ITIL, ServiceNow Certified Application Developer. + **You have strong verbal and written communication skills** , the ability to effectively problem solving, work effectively as part of a team and independently, and have a strong customer service mindset. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision. + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 5th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** ITSM, ServiceNow Platform At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.