ROLE:  

The ServiceNow Developer is a full-time position reporting to the Director of IT Infrastructure and Operations.  The incumbent will be able to adapt to organizational needs, and to support the implementation of the ServiceNow roadmap. The ServiceNow Developer will collaborate with a diverse workforce and be able to communicate effectively in obtaining and synthesizing requirements from various stakeholders, while working with a broad, cross functional team to build upon the existing ServiceNow foundation.  This person will be able to create configurations, conduct code review, and provide remediation steps for one or more of a variety of areas including, but not limited to ITSM, ITBM, ITOM, and HRSD in addition to daily administration of the platform.  This role requires strong problem solving and troubleshooting skills, and someone who is a team player with excellent oral and written communication skills.

 

TASKS AND RESPONSIBILITIES:

Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, and workflows Create and customize reports, homepages, and dashboards in ServiceNow Create and configure Business Rules, UI Policies, UI Actions and Scripts Identify problems and areas for improvement, research solutions, reconfigure or recode the system to improve system functionality Driving Continual Service Improvement by leveraging the ServiceNow platform to its full capacity Develop custom applications on the NOW platform to meet varying business needs to drive efficiency in operations Support development in Agile framework Support requirements discussions with various stakeholders and third-party contributors Provide subject matter expertise for ServiceNow to the enterprise Work directly with end users to resolve support issues within ServiceNow
 

REQUIRED SKILLS:

This position requires someone who is outgoing, values a positive customer experience, has excellent communications skills, and enjoys working in a team environment. Must have 2 – 3 years of experience developing in the ServiceNow platform. Must have practical IT experience with ticketing and queue management. A solid background in accounting practices and ability to understand complex financial coding is helpful.  Strong experience in troubleshooting and root cause analysis. Must have strong research and problem-solving abilities. Must have excellent communication skills, both verbal and written.  Additional skills include but not limited to:

 

Familiarity with ServiceNow Software languages including - Angular JS, Python, REST API, and Java. Experience working with external vendors Familiarity with compliance standards such as HIPAA, SOX, and/or PCI Familiarity with or exposure to ITIL standards Proven problem solving skills and ability to thrive under pressure Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management Proven success working in groups and teams in a complex, ambiguous and rapidly changing environment to deliver value-added solutions IT Change Management Process and Project Management skills helpful