ServiceNow Developer Plano, Texas;Atlanta, Georgia; Richmond, Virginia; Chandler, Arizona; Charlotte, North Carolina; Kennesaw, Georgia **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **About the Team:** The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees. **Job Description:** The **ServiceNow Developer** will have a role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices. This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement. **Key responsibilities:** + Contributes to the ServiceNow platform roadmap and strategy + Develop and maintain the ServiceNow platform in alignment with the strategy + Enforce platform engineering and development standards + Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence + Provide input to and sign off on solution design for complex features + Adhere to ServiceNow code quality control processes and routines **Responsibilities:** + Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards + Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies + Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose + Develops software solutions to address manual and repeatable work or inefficient processes + Conducts on-site evaluations of third-party products being considered for firm adoption + Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers + Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains **Skills:** + Analytical Thinking + Application Development + Risk Management + Adaptability + Business Acumen + DevOps Practices + Solution Delivery Process + Solution Design + Architecture + Collaboration **Required Qualifications and Experience:** + Bachelor's degree in Computer Science or related field or equivalent work experience + Minimum of 3+ years of experience a ServiceNow development and engineering + ServiceNow Certified System Administrator (CSA) certification, product micro certifications + Experience with ServiceNow cloud platforms + Designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle + Experience with continuous integration between ServiceNow modules and integrated applications + Experience with highly-regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions + Building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies + Supporting ServiceNow integrations for security, risk, and compliance + ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting + Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards + Leveraging MID servers for integration and automation + Front-end technologies like HTML, CSS, and JS + Custom REST/SOAP APIs (web services) + ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets + CMDB design and implementation + ITIL Operations Application design and implementation (incident, problem, change, service request, etc.) + Gathering and analyzing system requirements **Desired Credentials:** + ServiceNow certified implementation specialist (CIS) + ServiceNow certified application developer (CAD) **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.