Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Overview

As a member of the Enterprise Business Applications team, TraceLink EBA-IT is seeking a ServiceNow Developer to establish, execute and manage TraceLink’s growing ServiceNow platform capabilities and operations across multiple business units.  As the Developer resource and business partner, you will work across business units to define, develop and test new best practice-based capabilities and to meet rapidly evolving business goals.  You will work on business requirement gathering, showcase best practices and help in operational work managing releases and iterative enhancements.  In parallel, you will have operational and administrative responsibilities for the global deployment working in close coordination with Security and other IT groups.  

Collaborating on a daily basis with many cross-functional business partners, the position calls for outstanding hands-on technical development, customer service and written/verbal communication skills.  Equally as important are agile work methodology skills, project management expertise and the ability to thrive in a fast-paced, growing and compliance-based cloud-first technology company.

Responsibilities

Serve as core developer in the delivery of ServiceNow design, development and implementation projects as well as ongoing administration and operations ensuring availability, performance, security and quality objectives

As a trusted business partner work directly with global groups and stakeholders to manage and define development requirements translating them into technical objectives

Orchestrate and balance development work across multiple business units releasing value-add capabilities on a regular basis

Develop and manage all integrations with other platforms via API or vendor provided connectors or iPaaS platforms

Define requirements and implement ITIL based, industry best practices

Establish and drive Service-Now configuration standards

Facilitate the implementation and integration of all modules

Manage agile development processes and backlog items

As a fellow data steward,deeply understand business goals and develop a strategy focused on these goals that enables a rapid, iterative framework for continuous platform development and integration

Lead business teams through complex, multi-phased delivery projects and provide hands-on delivery guidance

Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required

Actively promote and educate teams and stakeholders on ITIL frameworks and best practices

Create and influence proper standards for development, governance and operational life cycle on the ServiceNow platform

Be a team player with ability to drive for win-win solutions across multiple competing interests

Manage HI request and core platform upgrades and patches with ServiceNow

Orchestrate and execute technology evaluations, RFPs and POCs relating to new capabilities and integrations

Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices. Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection

Qualifications

3-5 years progressing ServiceNow platform development and scripting

3-5 years JavaScript experience on ServiceNow

3-5 years hands-on experience with: Business Rules, Client Scripts, UI Policies, Script Includes, Database Views, ACLs

2-3 years ServiceNow API integration experience with other SaaS platforms

Demonstrated project experience in each of the following areas:  ITSM, Service Portal, CMDB, Request, Incident, Problem, Change, KB, Asset, Security Operations and Vulnerability Response

Hands-on experience on Self service portal, Service Catalog development,  workflows, flow designers, schedule jobs, transform maps, transform scripts for data loads and event management, working with update sets

Hands-on ServiceNow IntegrationHub and RPA desired

Bachelor’s degree in Computer Science, related fields or commensurate work experience

ITIL certification; Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

ServiceNow developer certification

Experience in releasing update sets across multiple environments

Experience conducting ServiceNow 6-month platform/”city” upgrades 

Experience managing projects using Agile methodologies 

Proven experience participating in global IT development projects consisting of onsite resources, contractors, consultants and managed services providers

Strong project management experience especially with roll-outs and technology proof-of-concept (POC) initiatives and integrations

Excellent problem-solving, triage and troubleshooting skills coupled with the ability to work well both in teams and independently

Proven ability to flexibly adapt to rapidly changing business priorities and operational challenges

Pharma, Healthcare or other security/compliance regulated industry experience preferred

Experience in compliance to relevant data protection regulations and frameworks (HIPAA, GDPR, Privacy Shield, ISO 27001, SOC1/2 requirements and controls)

Excellent oral and written communication skills including the ability to explain technical concepts to non-technical audiences

Additional Requirements

Ability to break down complex problems to make decisions and drive progress; strong strategic planning, project management and collaborative leadership skills

Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences

Ability to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects

High level of organization, attention to detail, and aptitude for planning/managing deadlines

Excellent interpersonal and project management skills with ability to work effectively with multiple functional areas

Strong commitment to a team approach, and awareness of team and individual success dependencies

Ability to successfully manage multiple projects with competing priorities and tight deadlines

Proven experience in exercising sound judgment and working independently with minimal supervision and/or guidance.

Proactive problem-solver, and one who presents problems and recommendations simultaneously

Self-motivated, highly-driven, independent, and results-oriented. Ability to work within a fast-paced environment

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.